Marriott 职业

餐饮服务部 - 中餐厅服务员

上海雅居乐万豪酒店
上海, 中国
餐饮服务和烹饪


职位描述

职位发布 Feb 07, 2018
职位编号 180008TS
工作类别 餐饮服务和烹饪
地点 上海雅居乐万豪酒店, 上海, 中国 在地图中查看
品牌 万豪酒店及度假酒店 / JW 万豪
编制 全职
职位类型 非管理人员/小时工

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万豪酒店是万豪国际集团的旗舰品牌,遍布全球 500 多个地区,正在不断推进待客的艺术,让我们的客人拥有精彩纷呈的旅程。作为万豪酒店的主人,您将通过提供极佳的选择、精致的风格和精心设计的细节,帮助我们遵守这一承诺。凭借您的技能和想象力,我们将一道创新和重塑酒店业的未来。

 

作为上海最大规模的万豪品牌酒店,上海雅居乐万豪酒店于2011年11月24日正式开业,其落座于繁华的城市中心,位于西藏中路,毗邻人民广场和人民公园。步行至南京路步行街仅需30秒,也可步行至上海繁华的著名景点 —— 外滩,苏州河及新天地。


MAJOR FUNCTION 主要 :

 

Greet and serve the guest by Marriott standards of food and beverage quality, presentation and sanitation, and in a gracious and professional manner. Display aggressive hospitality through positive personality with both guest and fellow associates. Take pride in all facets of service with a clean professional appearance and keep a sparkling clean dining room at all times.

用万豪的标准去欢迎和服务客人,提供给客人高质量的食物和酒水,做个亲切有礼的主人。在客人和同事面前都要展示出有礼貌的,有上进心的一面。在任何时候都要展现出干净利落的专业的服务和保持灿烂的笑容。

 

MAJOR RESPONSIBILIES 責任概要 :

 

1.              Follow all Marriott policies and procedures.

遵守所有万豪的政策和程序。

2.              Comply with the “clean as you go” policy.

完成“所到之处无一物”的原则。

3.              Report to work on scheduled days at the scheduled time.

按照工作时间表按时上班。

4.              Report to work in uniform following all appearance standards.

上班时遵守仪容仪表和制服制度。

5.              Work as a TEAM.

工作中保持团队精神。

6.              Follow all safety policies to ensure a safe work area.

遵守所有安全制度,以塑造一个安全的工作环境。

7.              Honour all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.

尊重所有合理的来自经理和主管的工作相关请求,即使超出你的工作范围,也要达到使客人满意为整个酒店服务。

8.              Check out with your supervisor before leaving your station or the floor for any reason.

因为任何理由离开你的工作岗位之前先汇报你的主管。

 

SPECIFIC DUTIES 工作任務 :

 

1.              Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware.

检查你的工作区域,把最先要打开的都打开,清洁桌子椅子,准备好盐,胡椒,糖,烟灰缸,花瓶,餐具和杯子。

2.              Do all necessary opening and closing side work according to the side work schedule.

做好所有必要的开档和关档的工作记录表。

3.              Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc.

准备好所有必要的工具:托盘,笔,纸巾,酒刀。等等。

4.              Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records.

熟悉菜单上的各项菜,他们的装饰,内容和调制品。准备正确的简明扼要的回答客人提出关于菜单上的问题。

5.              Operate the Point of Sale terminal correctly and follow all Marriott check-closing procedures.

正确运行销售终端的要点并且遵守所有万豪收档程序。

6.              Practice aggressive hospitality and use Suggestive Selling techniques when taking guest’s order.

当接受客人点单时试着用积极的亲切的销售技巧来提议客人。

7.              Develop a good knowledge of beverages, liquors, and wine service.

发展酒品,酒类和服务酒的知识。

8.              Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation.

根据服务程序的标准跑菜和上菜。在整个用餐过程中适当摆放餐桌。上甜品时,所有调味品,脏盘子和餐具必须换干净的,除了糖和适当的餐具还饮料杯不能为空。特别注意服务的要点,比如,放回烟缸,上茶,上完主菜后再检查,保持适当的仪态,不要闲谈。

9.              Bus, clean and reset the table according to standard procedures.

根据服务流程的标准清洁并重新摆台。

10.           Chewing gum or smoking is not allowed while on duty.

上班时间不能吃口香糖和抽烟。

11.           Attend all meetings or training seminars as required.

参加所有的必要的会议和培训讨论。

12.           Study and follow the Associate’s Training Manual.

学习并遵守员工手册。

 
作为一家平等雇佣的雇主,万豪国际集团承诺雇佣不同背景的员工并支持多元包容的文化。