Marriott 职业

工程部 - 楼宇服务技术员

上海雅居乐万豪酒店
上海, 中国
工程与设施


职位描述

职位发布 Feb 07, 2018
职位编号 180008T4
工作类别 工程与设施
地点 上海雅居乐万豪酒店, 上海, 中国 在地图中查看
品牌 万豪酒店及度假酒店 / JW 万豪
编制 全职
职位类型 非管理人员/小时工

加入我们并开始您的职业生涯

万豪酒店是万豪国际集团的旗舰品牌,遍布全球 500 多个地区,正在不断推进待客的艺术,让我们的客人拥有精彩纷呈的旅程。作为万豪酒店的主人,您将通过提供极佳的选择、精致的风格和精心设计的细节,帮助我们遵守这一承诺。凭借您的技能和想象力,我们将一道创新和重塑酒店业的未来。

 

作为上海最大规模的万豪品牌酒店,上海雅居乐万豪酒店于2011年11月24日正式开业,其落座于繁华的城市中心,位于西藏中路,毗邻人民广场和人民公园。步行至南京路步行街仅需30秒,也可步行至上海繁华的著名景点 —— 外滩,苏州河及新天地。


MAJOR RESPONSIBILITIES 责任概要:

  Follow relevant regulations strictly to ensure equipments in hotel running normally.

严格遵守有关规章制度 确保酒店的设备的正常运行。

  Ensures that all staffs deliver the brand promise and provide exceptional guest service at all times.

确保所有员工遵循品牌承诺并始终提供优异的对客服务。

  Ensure staffs also provide excellent service to internal customers in other departments as appropriate.

确保员工同样在适当的时候为其他部门的内部客人提供优质服务。

  Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。

  Handles guest and staff enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

友善、有效地解决顾客和员工的问题,对于他们的投诉和提出的问题如不能当时解决,应汇报给上级,并迅速跟进及时反馈结果。

  Maintain positive guest and colleague interactions with good working relationships.

与顾客和同事要有良好的合作关系。

 

SPECIFIC DUTIES 工作任务:

  Execute the repair, maintenance and engineering operations according to the departmental standards

维修,保养和工程设备操作工作要与部门营运要求相一致

  Properly handles and maintains all electrical facilities and tools.

合理的使用和维护所有电气设施和工具

  Accepts and is willing to perform general maintenance activities outside of the original routine scope of trade training

具备社会认可并颁发的培训或相关资格证件,可胜任并自愿地执行综合维修的工作安排

  Assist the Engineer to finish daily tasks, so that the electronic system can run trustworthily.

协助工程师完成每天工作分派,确保电子系统可靠运作,以及消防设备安全。

  Keep daily running record of A/CElect, and Plumbing equipments according to the arrangement of the supervisor.

根据主管的安排认真做好每日的空调、电器、机械设备运行记录。

  To do the maintenance of the equipments according to the working plan. Make detailed record regarding on the repairing and maintenance.

按照工作计划完成对设备的维修保养。并作好相应的详细的记录。

  On duty person must execute strictly the operation procedure to prevent accidents.

当班人员要严格执行各项操作规程,防止事故发生。

  Daily patrol must be executed strictly to eliminate insecurity factor and solve the defect & problem timely.

认真执行日常巡检,消除不安全因素,及时排除故障。

  Maintain the working area in good condition in terms of neatness & orderliness.

保持工作场地的整齐整洁。

  Accept other assignments instructed by the building service  engineer and supervisor.

随时接受值班工程师和主管安排的其他工作。

  To keep good care of drawing, tools & establishes used on duty.

保存好当班所用的图纸、工具和设施。

  Follow concerned fire fighting regulation of the hotel when use the fire to weld.

动明火焊接工作时,必须遵守酒店有关消防规定。

  Provide good service at all times.

随时随地提供良好的服务。

  Pay attention to the dressing and wearing when entering the guestrooms.

注意进入客房维修保养时要注意仪表仪容。

  Make detailed record regarding on the work completed or not completed in working hours when shift handover.

交接班时要详细记录工作情况。

  Attend training sessions and meetings as and when required.

参加必要的培训和例会。

  Carries out any other reasonable duties and responsibilities as assigned.

完成其他合理分配的职责和任务。


作为一家平等雇佣的雇主,万豪国际集团承诺雇佣不同背景的员工并支持多元包容的文化。