Marriott 职业

前厅部 - 行李员 / 门童

上海雅居乐万豪酒店
上海, 中国
客房和宾客服务运营


职位描述

职位发布 May 27, 2018
职位编号 180008A2
工作类别 客房和宾客服务运营
地点 上海雅居乐万豪酒店, 上海, 中国 在地图中查看
品牌 万豪酒店及度假酒店 / JW 万豪
编制 全职
职位类型 非管理人员/小时工

加入我们并开始您的职业生涯

万豪酒店是万豪国际集团的旗舰品牌,遍布全球 500 多个地区,正在不断推进待客的艺术,让我们的客人拥有精彩纷呈的旅程。作为万豪酒店的主人,您将通过提供极佳的选择、精致的风格和精心设计的细节,帮助我们遵守这一承诺。凭借您的技能和想象力,我们将一道创新和重塑酒店业的未来。

 

作为上海最大规模的万豪品牌酒店,上海雅居乐万豪酒店于2011年11月24日正式开业,其落座于繁华的城市中心,位于西藏中路,毗邻人民广场和人民公园。步行至南京路步行街仅需30秒,也可步行至上海繁华的著名景点 —— 外滩,苏州河及新天地。    
 MAJOR RESPONSIBILIES

职责概要:

 

Give assistance to arriving and departing guests and handle their luggage properly, orient the guests with their rooms and other hotel facilities. Provide supervisory assistance to the Bell Captain as may be required, and always provide service with a smile.

协助抵达和离店的客人妥善处理行李,为客人介绍房间和其他酒店设施。协助领班监督和提供帮助,并始终提供微笑服务。

 

SPECIFIC DUTIES

工作任务 :

 

1.       Greet and welcome arriving and departing guests of the hotel.

问候和欢迎到达和离开酒店的客人。

2.       Assist guests with their baggage upon their arrival and during departure.

为抵达和离开酒店的客人提供行李服务。

3.       Load and unload baggage to/from baggage cart.

会使用行李车装卸行李。

4.       Collect group baggage according to specified time.

按指定时间收集团队行李。

5.       Deliver group baggage according to the assigned rooms.

根据分配的房间派送团队行李。

6.       Show arriving guest to the Front desk to register and escort guest to assigned room.

        指引抵达的客人到前台登记并护送客人到指定的房间。

7.       Shows guest how to operate the facilities inside the guest room.

           为客人演示如何操作客房内的设施。

8.       Page guest in the lobby and its vicinity areas as required.

需要的时候会在大堂及其附近区域寻找客人。

9.       Assist guest in changing of room.

协助需要换房的客人。

10.    Be in charge of the baggage room and keep proper records of in and out baggage.

对进出行李房的行李做好相应的登记。

11.    Responsible to keep work areas neat and tidy.

负责保持工作区域的整洁

12.    Take care of all bell equipment.

照料所有行李设备。

13.    Provide taxis service per guest’s request.

根据要求为每一个客人提供出租车服务。

14.    Assist in delivery of parcels, envelopes, newspaper and concerned matters within the Hotel.

协助派送包裹,信封,报纸,以及酒店内的有关的东西。

15.    Run errands for the Front Office and Executive Office.

运行前厅部和行政办公室的任务。

16.    Hoist and lower flags at the Hotel entrance.

升降位于酒店入口的旗帜。

17.    Answer guest inquires and refer to the personnel/section for further information.

回答客人的询问的信息和提供进一步信息的参考。

18.    Be familiar with all emergency procedures and evacuation plans.

熟悉所有的紧急应变程序和疏散计划。

19.    Maintain and enforce all Marriott service Standards.

维护和执行所有的万豪服务标准。

20.    Ensure that Guest Response Process is in place and all follow-up calls are made.

确保对客人要求的回应和所有后续调遣。

21.    Empower to serve our guests by using the compensation guidelines.

在授权的情况下,为客人提供补救措施。

22.    Wear proper and clean uniforms including name tag at all times. Comply with grooming standards. Carry the Basic card during work hours and know the Basic of the Day.

在任何时候,穿戴适当的和干净的制服,包括佩戴名牌。遵守仪容仪表的标准。在工作时间携带每日要旨卡,并了解当天相关的要旨。

23.    Perform the task of Doorman as assigned by Chief Concierge/Bell Captain.

执行首席礼宾司/领班,门童分配的任务。

24.    Open and close vehicles’ doors for guests.

为客人打开和关闭车门。

25.    Stop visitors with improper appearance to enter the resort, and seek security assistance as and when necessary.

阻止衣着不整的客人进入酒店,并在需要是寻求保安的协助。

26.    Open and close entrance doors as and when necessary.

在需要是打开和关闭大门。

27.    Maintain cleanliness along the front of the driveway at all times.

时刻保持车道的清洁。

28.    Direct and control the flow of traffic at the entrance of the hotel, and ensure that no vehicles are parked on the driveway at all times unless approval from the Director of Rooms.

控制酒店门口的交通,确保没有车辆停在车道上,除非有房务总监的认可。

29.    To assume any other duties and responsibilities as assign by the management.

承担的任何其他的职责和管理。


作为一家平等雇佣的雇主,万豪国际集团承诺雇佣不同背景的员工并支持多元包容的文化。