Welcome Desk Manager
Check out pictures from associates at this location, and some videos too!
Job Number 180007L7
Job Category Rooms and Guest Services Operations
Location W London - Leicester Square, London, Greater London VIEW ON MAP
Brand W Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
W London Hotel is now premiering the role of Welcome Desk Manager!
I am responsible for managing the Welcome talent to ensure a warm, welcoming stay for all guests, and customers. I ensure all talent provide the level of service expected from W London at all times.
The Welcome team are responsible for an outstanding welcome experience for all guests, and a seamless departure experience, whilst also ensuring a sense of fun and embracing our passion points.
I am responsible for overseeing the daily operations of the Welcome Desk. The Welcome Desk Manager is also the hotel’s Duty Manager as well as the night operation, which includes rotating night shifts. In the capacity of Duty Manager the Welcome Desk Manager has overall responsibility for the hotel’s operations in the absence of the Director of Rooms and General Manager. The Welcome Desk Manager is responsible for the overall daily operation, and for assisting all departments as required to ensure the smooth running of the hotel operations.