Marriott 职业

U&L Supervisor 洗衣房/布草房主管

西安萬麗酒店
西安, 中国
客房部和洗衣房


职位描述

职位发布 Jul 13, 2018
职位编号 180007HC
工作类别 客房部和洗衣房
地点 西安萬麗酒店, 西安, 中国 在地图中查看
品牌 万丽酒店及度假酒店
编制 全职
职位类型 非管理人员/小时工

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SPECIFIC DUTIES 工作任務:

 

1.   Ensure day to day operational efficiency of the section

       确保区域内员工的工作效率。

 

a.      Assist the Laundry Manager in controlling and directing the Laundry Department.

            协助洗衣房经理,参与管理和指导洗衣房内的工作。

i.              Train, re-train and supervise all laundry staff during tour of duty.

在上班期间,不断地培训员工及指导他们的工作。

ii.             Prepare work attendance and time schedules of laundry staff, as directed by the Laundry Manager.

根据洗衣房经理要求,为员工制定工作进程和出勤表。

iii.        Ensure that preventive maintenance program is carried out on all laundry equipment.

            对洗衣房内所有设备能提供一份完整的保养维修计划。

 

b.    Counsel, motivate staff as and when necessary.

  必要时应对员工进行劝导或激发其工作积极性。

i. Recommend disciplinary measure when required.

    必要时提供惩戒尺度。

 

c.    Handle guest complaints and inquiries when necessary.

  必要时解决客人的投诉问题。

 

d.    Supervise the guest work unit.

  为客衣组提供指导

i.              Ensure that all guest laundry are collected, checked, marked, washed, dried, folded, packed, charged and delivered properly.

确保每份客衣均被认真地收集、打号、洗涤、烘干、折叠、包装、记账和送回。

ii.             Supervise the Valet Runner to ensure proper collection and delivery of guest laundry.

监察客衣收送员,以确保客衣的收集和送回都准确无误。

iii.        Direct and supervise Presser and Ironer in pressing, folding and packing guest articles.  Ensure staff operate laundry machines under their care according to approved and standard procedures.

            指导客衣熨烫人员在熨烫、折叠、包装客衣时的工作,同时确认员工在操作机器设备时能爱护设备并按照正确的程序操作。

 

e.    Supervise the dry cleaning and laundry production unit.

  指导干、湿洗员工的工作

i.              Ensure that all dry cleaning and laundry items are done properly.

确保所有干湿洗物品被认真洗涤

ii.             Ensure all Rooms, Food and Beverage linen and uniforms are being sorted, checked, cleaned, pressed, folded and delivered properly.

确保所有客房、餐饮布草及制服被仔细去渍、检查、洗涤、熨烫、折叠和运送。

iii.            Ensure that correct formula in washing is followed strictly by laundry staff.

确保操作员工能严格按洗涤程序洗涤

iv.           Direct and supervise the Dry Cleaner to ensure proper washing load,       programming, spotting and unloading of dry cleaning items.

指导干洗工能严格按照要求进行一系列操作例如衣物放入干洗机,选择洗涤程序洗涤,和从干洗机内取出物品。

v.            Direct and supervise laundry washer to ensure proper sorting, stain removal, washing and drying of house linen.

指导员工能够对酒店布草进行仔细地去渍、洗涤和烘干处理。

vi.           Assign work to Dry Cleaner / Spotter and all laundry operators – Washers, Pressers, Ironers, Markers and Valet Attendants.

能对洗衣房内干洗工、水洗工、熨烫工、打码工及客衣收送员的工作进行安排和分配。

vii.          Direct and supervise the house linen washer in the proper way of loading and unloading linen from the machine.

指导布草洗涤员采用正确的方法对洗涤的布草进行装机和折机工作。

           

2.   Contribute to overall operational efficiency

       为提升工作效率提供有效的建议

 

a.       Ensure that all areas, equipment and machines are clean, safe and in gook running condition.

            确保所有设备及其干净、安全和良好的工作状态。

i.              Ensure only qualified staff operate the machines.

确保只有指定人员才能操作相应设备。

ii.             Report immediately to the Laundry Manager any malfunction or deficiencies of any laundry equipment as soon as noticed.  Initiate necessary maintenance and repair orders.

如有任何机器设备发生故障应及时报告洗衣房经理,并贴警示牌,同时开具维修单。

iii.            Ensure all areas are clean before, during and after duty hours.

确保工作区域在任何时间都是整洁的。

iv.       Ensure laundry staff clean their machines / equipment before they go off duty.

在员工下班时,请他们把使用过的机器打扫干净。

b.       Check supervisor and control issue and usage of laundry chemicals and solvents.

                对洗衣房所使用的药剂的使用进行控制

i.              Determine and set formulas.

设定洗涤程序

ii.             Dosage of chemicals and solvent used in the operation of the Laundry Department, as approved by the Laundry Manager.

对洗衣房的药剂用量进行设定并报批给经理。

iii.            Ensure correct formula is strictly followed by laundry staff

 确保员工使用正确的程序进行洗涤。

iv.       Ensure sufficient stock of detergents, solvents and spotting agents.

储备足够的药剂、去渍剂以备使用

v.        Ensure correct use of chemicals for spotting and stain removal.

    去渍时使用正确的药剂。

 

c.       Prepare all required reports before going off duty.  Ensure staff to do the same.

            下班前确保员工和自身已填写完所有的报告。

i.         Ensure all laundry staff follow the Hotel, Laundry and Housekeeping Department policies and procedures regarding courtesy, good grooming,       hygiene, safety, emergency, pest control and energy conservation.

            遵守酒店客房部和洗衣房相关的规章条例,例如:礼节、仪容、卫生、安全、紧急状态、害虫控制和节能方面。

 

d.       Maintain personal grooming as per Hotel’s standard, to project an efficient, professional, neat and tidy appearance to Hotel guests and set an example to subordinates.

            按酒店的要求,注意自身的仪容仪表,展现给客人一个干练、专业、整洁的职业形象,并为别人做出表率。

 

e.       Emphasize good personal behaviour, as per guidelines laid down in the Employee Handbook and promote the spirit of teamwork, whenever and wherever possible.

            以员工手册为标准,规范个人行为,以体现团队合作精神。

 

f.         Ensure all laundry staff to follow strictly all Hotel, Laundry and Housekeeping Department policies and procedures to be able to perform duties and responsibilities efficiently and effectively.

       确保洗衣房员工能按照酒店的规章制度进行工作,同时展现出对工作的责任心。
 
作为一家平等雇佣的雇主,万豪国际集团承诺雇佣不同背景的员工并支持多元包容的文化。