RCDCR-Admin Assistant-Exec Office (Japanese speaker)
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Job Number 1800076I
Job Category Administrative
Location The Ritz-CarltonResKualaLumpur, Kuala Lumpur, Malaysia VIEW ON MAP
Brand The Ritz-Carlton
Position Type Non-Management/Hourly
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Provide administrative support to the residences management office. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Document and communicate all requests/complaints and serve as primary point-of-contact for all Residence owners. Maintain accuracy of all legal state statutes and governing documents. Check meeting notices and agendas are in place and posted on time. Attend management meetings and documents minutes for the meeting. Maintain owner’s files to The Ritz-Carlton Standards.
Assist with the Residence owner's engagement survey. Notify Residence owners of matters regarding the Association. Maintain a Task Calendar and the operations plan. Collect the maintenance dues and implement in the system. Assist other employees to maintain proper coverage and prompt Residences owners and guest service.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.