Marriott Careers

Guest Experience Supervisor

Amsterdam, Netherlands
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jan 18, 2018
Job Number 1800064G
Job Category Rooms and Guest Services Operations
Location Amsterdam Marriott Hotel, Amsterdam, Netherlands VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you'll find the Amsterdam Marriott Hotel.
Our luxury hotel, located across from Leidseplein's fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout.
Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdam's finest steak in town. Our 12 meeting rooms are equipped with the newest technology; we welcome you to our 'Meetings Imagined'.
We are currently recruiting for a passionate and enthusiastic colleague! Do you want to work in a dynamic work environment in the center of Amsterdam and are you interested in a position at the Amsterdam Marriott Hotel? Read the information below and get excited to apply!
What are your responsibilities?
For our Guest Experience Supervisor position we are looking for a person who enjoys working with people and who has excellent “hospitality skills”.  Our jobs aren’t just about giving guests a smooth check-in and check-out.  Instead, we want to build and experience that is memorable and unique.  Our Guest Experience Supervisor takes the initiative to deliver a wide range of services that guides guests through their entire stay.  You are empowered to move about your space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Supervisor makes transactions feel like part of the experience.


What makes you the perfect fit?
You enjoy working in an international environment and you are passionate about delivering excellent customer service to make sure that our guests experience a memorable stay.  You enjoy working with people and work well in a team. You have great organizational-, communication- and leadership skills. You have a good overview and are proactive in your daily routine. You can coach and motivate your colleagues to give their best and you have a high guest focus. To be eligible for this position you…
  • Have or pursuing a degree in hospitality;
  • Have at least 2 years of experience in the Front Office and / or Guest Relations Department of an international hotel chain;
  • Have experience in customer service;
  • Can communicate fluently in Dutch and English, another language is of course a plus;
  • Are willing to work morning, evening (AM/PM), and weekend shifts;
  • Are pro-active and reliable;
  • Are most of all: creative!


What do you get in return?

The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer:

  • A professional environment to work in;
  • Personal coaching & training to support you in your day-to-day job;
  • Career possibilities within Marriott International;
  • Special discounted rates for 6000+ Marriott hotels worldwide for you, your family and friends;
  • A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
  • We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.


For more information about the Amsterdam Marriott Hotel please have a look on our website;


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.