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Job Number 180005HZ
Job Category Reservations
Location W Hong Kong, Hong Kong, Hong Kong VIEW ON MAP
Brand W Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Responsible for the day-to-day operations of Reservations Department, including providing courteous, efficient and professional service to create an experience for all reservations calls and emails. Create room booking and maintaining database accuracy.
Experience - 1 year working experience in any guest contact position
Education - bachelor degree in hospitality or relevant discipline
Technical/ functional competencies - experience in computer skills (Microsoft Words, Excel & Powerpoint), type & write in Chinese is preferable, knowledge of Opera is a plus.
Language skills - fluent in Cantonese, English & Mandarin
W Look - appear confident, well-groomed
W Personality - warm, welcoming, smiling and pleasant
You + You = W - collaborate, embrace differences
Whatever / Whenever - fulfill desires & grant wishes, customize experiences
Get It Done… Make it Happen - own it, get it done creatively, think and act proactively, do it with style.
Act with professionalism & integrity; learn, develop and adapt to change