Marriott Careers

Experience Manager

Albufeira, Portugal
Golf, Fitness, and Entertainment

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 19, 2018
Job Number 180005D7
Job Category Golf, Fitness, and Entertainment
Location Pine Cliffs Hotel, a Luxury Collection Resort, Algarve, Albufeira, Portugal VIEW ON MAP
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.


Manages overall the Resort Recreation and Activities, Health Club and Fitness Center, Leisure & Sports, Golf, Kids Club, Resort Packages and Activities, conbined with the experience Guide.
Responsible for guest and employee satisfaction as well as meeting standards and financial goals. 
Develops and implements marketing strategies, sales packages for all areas and programs and new concepts.
Direct interaction with the Resort Concierge due to the promotion of the sales packages and the Cross selling, Cross Marketing, and Cross Promotion.
All internal and external activities for individual and organized groups.


Education and Experience

• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.


• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 1 year experience in the recreation/health club operations or related professional area.



Managing Health Club and Fitness Center, Leisure & Sports, Golf, Kids Club, and Corporate SPA/Activities and Packages.

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Schedules events, programs, and activities, as well as the work of others.
  • Develops and implements marketing strategies, sales packages and services, including special programs.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Manages outside vendors.
  • Orders and maintains necessary supplies and ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
  • Manages Pools and Beach areas, including overall maintenance and licenses, daily upkeep and cleanliness.
  • Ensures all facilities are in appropriate operating condition.
  • Schedules work/repairs as needed with the Engineering Department.
  • Maintains and enforces safety standards and procedures with the recreation staff.
  • Ensures appropriate fees are charged to guests and that proper cash handling procedures are followed by all members of the recreation staff.
  • Manages operating budget.
  • Meet payroll need of the department.
  • Assists with major equipment purchases.
  • Provides special programming for holiday weekends and heavy transient time periods.
  • Plans and implements special recreational opportunities for resort guests as business demands.
  • Maintain and establish work relationships with 3rd parties, in all action areas.
  • Collaborate and work with in the SPA operation.
  • Ensures all Resort Activities are scheduled and in place, Cultural, Sports, Venues background music, concerts, movies, entertainment, etc.


    Ensuring Exceptional Customer Service

  • Serves as a role model to demonstrate appropriate behaviors.
  • Monitors quality, standards and meets the expectations of the customers on a daily basis.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


    Conducting Human Resources Activities
  • Oversees all Human Resources activities in the Recreation area.
  • Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Support the hires, trains, and monitors development of recreation for all areas of responsability.
  • Participates in the performance appraisal system process, giving feedback when needed.
  • Coordinates all training activities for employees in department.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
  • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. 
  • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
  • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
  • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Building Relationships
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures associates  are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
  • Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
    • Recreation/Fitness Center Services / Leisure & Sports/ Kids Club /SPA - Knowledge of fundamentals related to fitness and recreation on land and in water. 
    • Fitness Instruction - The ability to provide instruction on fitness to groups or individuals, including leading fitness classes (e.g., aerobics, spinning, strength training), instructing on proper warm up and stretching techniques, demonstrating exercises to meet specific needs, and identifying when someone should not exercise (e.g., they have identified a medical condition on the Health Questionnaire or they are showing signs of distress while exercising). This also includes the knowledge of national training certifications (e.g. AFFA, ACE, NFPT) required of trainers.
    • Equipment - The ability to use, demonstrate, and maintain fitness equipment, including weight training and cardio machines and core/stability training equipment.  This includes knowing the purpose of each machine, the muscle groups it targets, how to use it safely, and understanding machine settings and their associated function.
    • Public Speaking - The ability to speak clearly and accurately convey information when speaking to large groups of people of all ages.  This includes targeting the amount, style, and content of the information to the target audience.
    • Generating Enthusiasm - The ability to convey energy and enthusiasm for recreation activities and to share that enthusiasm and excitement with other employees and guests.
    • Group Activity Planning - The ability to identify, create, and/or develop unique and creative activities that are enjoyable and safe for guests.  This includes knowledge of activities that are appropriate and interesting for different target groups (e.g., children of various ages, older adults, males, females) and at a variety of activity levels.
    • CPR and First Aid - The ability to identify and apply basic first aid treatment to injured persons until they can be taken for medical care (e.g., bandaging cuts, applying pressure to bleeding wounds, and soothing burns).  This includes knowledge of CPR and first aid procedures and supplies (e.g., bandages, ointments).
    • Payment Process - Knowledge of policies and procedures involved in processing different types of sales transactions and payment methods, including credit cards, personal checks, traveler checks, coupons, gift certificates/cards, or store credit strategies.
    • Water Facility Maintenance and Safety - Knowledge and ability to treat and maintain water for use in primary outlets (e.g., rooms, restaurants, recreation, sewage).
    • Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.