Marriott Careers

Guest Service Manager

Four Points by Sheraton Shenzhen
Shenzhen, China
Rooms and Guest Services Operations

Job Description

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Posting Date Jan 15, 2018
Job Number 1800054V
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Shenzhen, Shenzhen, China VIEW ON MAP
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.

Job Summary:
  • Familiar with Front Office Standards and Procedures.
  • Ensure guest needs and reasonable requests are met.
  • Take appropriate action to resolve guest complaints.
  • Responds immediately on medical requests and emergencies.
  • Assist with staff training and development.
Candidate Profile:
  • Good knowledge of reception daily operation.
  • Good Command of both written and spoken Chinese and English.
  • Good knowledge of FO operation, guest-oriented.
  • Able to work under pressure with proactive attitude.
  • Minimum 3 years related working experience in hotel industry.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.