Guest Services Manager, Club
Macao S.A.R., Macao
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Job Number 1800052R
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Macao Hotel, Cotai Central, Macao S.A.R., Macao VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Management
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Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 6000 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.
Sheraton Grand Macao Hotel, Cotai Central is part of the Marriot International family which located on the Cotai Strip. The World’s largest Sheraton’s with 4,001 guest rooms and suites. The hotel’s two stunning towers included seven restaurants and lounges, over 9,000 sqm meeting space, fitness center, spa and three outdoor swimming pools.
萬豪國際是世界領先的酒店業，擁有多間國際知名品牌酒店，給予員工更多的發展機會促進成長並取得成功。萬豪國際旗下擁有超過6,000個物業，您將在鄰近及全球122多個國家和地區找到我們的身影。 請瀏覽www.marriott.com/marriott-brands.mi了解30個酒店品牌的更多資訊。 尋找你的世界。
To oversee the daily Club Desk operations, respond to guests’ requests and maximize customer satisfaction. To maintain close communication with the Front Desk team and other departments in order to support the overall Guest Arrival Experience. To foster a positive working environment and a culture of collaboration with all departments. To uphold Sheraton standards and to be responsive to the instructions of the Front Office Manager.
Ensure that the requests and needs of all guests are accommodated. Ensure that associate’s act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
- High school, diploma in hotel management or equivalent education required.
- Excellent communication skills, both verbal and written.
- Strong organizational and operational skills; ability to work with minimum supervision.
- Minimum of 2 years experience in a five-star property in a similar position.