Marriott Careers

Front Desk Agent - Chinese Speakers

Dubai, United Arab Emirates
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 13, 2018
Job Number 180003R9
Job Category Rooms and Guest Services Operations
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai, United Arab Emirates VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott's Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel's name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.
Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Process all guest registration and all reservations according to the standards. Communicate all hotel information as well as local area information to guests.
  • Having an experience in similar position for at least 2 years with a great deal interpersonal skills and good level in of physical fitness.
Skills and Knowledge
  • Strong Communication skills (verbal, listening, writing)
  • MICROS, OPERA, Guestware, Microsoft Office, FCS or telephone software and other related operating systems
  • Flexible and ability to work around the clock
  • Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
  • Strong problem-solving skills
  • Strong organization and working to deadline skills
  • Have a complete understanding of the Marriott Reward program
  • Welcome all guests with a smile and maintain a professional approach at all times.
  • Be knowledgeable about daily hotel operations, check daily event sheet , bulletin boards and be up to date with all changes, new procedure and events.
  • Have knowledge of hotel rates, package and discounts.
  • Attend the shift briefing, daily 15 minutes training and front office monthly meeting.
  • Be flexible according to the business needs.
  • Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time.
  • Be knowledgeable and promote the Marriott rewards program.
  • Keep yourself informed with all VIP arrivals.
  • Be flexible in regard to work schedule.
  • Strive to represent Marriott in the most professional manner at all times.
  • Ensure that all guests are communicated with the credit policy and procedures upon check-in.
  • Take initiative through empowerment to ensure complete guest satisfaction.
  • Be fully aware of safety and emergency procedures.
  • Handle mail and messages properly and on confidential basis.
  • Know how to follow all hospitality guidelines and daily service basics.
  • Ensure that all guest problems are resolved by using “Guest Response Program”
  • Assist a fellow associates in their Job to ensure that all are done on time.
  • Use your Opera and other systems password with discretion. Log off the terminal when leaving the area.
  • Have knowledge about the city, the local area and attraction to provide the guests with all requested information.
  • Make sure to work with various departments for accurate delivery of guest amenities
  • Share, announce and display all VIP arrivals and introduce brief information about guests.
  • Be aware of the front desk operations and help front desk associates when needed
  • Report any unusual occurrences or requests to the manager, supervisor.
  • Be familiar with the AM, PM and night check list to ensure smooth daily operations.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.