Marriott Careers

Events Billing Executive

Dubai, United Arab Emirates
Food and Beverage & Culinary

Job Description

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Posting Date Mar 25, 2018
Job Number 180003OD
Job Category Food and Beverage & Culinary
Location The St. Regis Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Al Habtoor City

Three world-class hotels with unparalleled amenities grace Al Habtoor City. World-famous international designers and architects have worked on the three 5-star hotels in the new neighbourhood, representing famous hospitality brands that inspire confidence and symbolise luxury living. Within the new Al Habtoor City are three ultra-luxurious hotels: Dubai’s first-ever St. Regis, a flagship W Hotel and a new Westin, offering more than 1,600 elegant rooms between them. 

Job Summary
Assisting the event planners with the billing process for events and group room reservations from the turnover from sales till the post-event phase; conducts daily biJl review according to the Marriott standards and drives the ESS Overall Billing experience. Maintains ownership of the deposit schedule, processes payments and mattes sure that the Paymaster accounts are closed within s working days; attends the monthly credit meeting.

Essential Functions
  • As an expert being able to partner with a  customer.
  • Taking care of a smooth transition from sales to  events  planning.
  • Focus on future billing potential problems and/or conflicts from a guest and planning point of view and focus on solutions towards them to improve the billing process, guest satisfaction and planning efficiency.
  • Checking the billing terms of contracts handed over from Sales to Event Planning
  • Review the DEF contracts to make sure the billing terms are within the guidelines; cancellation policy, cut-off date, no-show policy, deposits, etc.
  • Daily verification that all BQT cheques are signed by the meeting organizers and match the BEO/actual charges
  • Final invoicing
  • Contacting the guest after the final invoice has been send for any potential questions and/or follow ups
  • Credit Card transactions for deposits to be processed
  • Deposits to be put in Opera in the appropriate PM
  • Assisting with receiving the proper payment at the proper timing according to tfie contract and payment terms.
  • Streamlining the event billing process.
  • Being proactive in offering solutions.
  • Accurately forecasts all the events (bedrooms and/or catering)
  • Being knowledgeable about contracts, billing policies, product and services.
  • Handle the billing process; billing reviews with the guest and finalize billing accuracy with accounting.
  • Takes total ownership and responsibilities for the successful production of group events assigned.
  • Continuous communication with the operational team.
  • Guidance of client throughout the event. As the expert partner with the guest and be a consultant.
  • Attend the daily service communication tool; BEO meeting.
  • Taking part in pre and post-conference meetings
  • Communicate  challenging  situations accurate to  responsible departments.
  • Handle guest complaints in a professional manner and come up with solutions.

College degree preferred Multilingual  preferred

Previous similar position in the event  or finance  department  in a large scale hotel

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.