Check out pictures from associates at this location, and some videos too!
Job Number 180002P6
Job Category Spa
Location Sheraton Annaba Hotel, Boulevard Victor Hugo, Annaba, Algeria, Algeria VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
§ Monitor and stick to time schedule to stay on schedule throughout the day.
§ Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
§ Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).
§ Provide massage services (Swedish massage, Balinese massage, Reflexology, Aromatherapy, Hot Stone Massage, Thai Massage ...) to guests using props (e.g., rain sticks, hot stones, pregnancy cushions) and/or products (e.g., oils, gels, lotions).
§ Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
§ Offer guests amenities such as water, juice, or heated neck pillows.
§ Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.
§ Keep current with techniques and modalities related to field of work.
§ Maintain current skills and licensure in service area as per regional requirements.
§ Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.
§ Check computer or reservation center for updates and changes to schedule regularly throughout the day.
§ Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
§ Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
§ Maintain guest history files on all existing guests and create files for new guests.
§ Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures.
§ Maintain knowledge of retail brands, services and special promotions available in the Spa.
§ Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
§ Promote and sell spa/salon services including retail offerings related to the Spa.
§ Set up workstation and/or treatment room with necessary products, equipment, and supplies.
§ Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).
§ Maintain cleanliness of workstation and/or treatment room throughout shift.
§ Evaluate equipment to assess proper functioning and report deficiencies.
§ Address guests' service needs in a professional, positive, and timely manner.
§ Thank guests with genuine appreciation and provide a fond farewell.
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
§ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§ Speak to guests and co-workers using clear, appropriate and professional language.
§ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
§ Provide assistance to coworkers, ensuring they understand their tasks.
§ Escort all guests to changing rooms, relaxation, or next appointment.
§ Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
§ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
§ Practice universal health care protocol while dealing with guests and co-workers.
§ Maintain confidentiality of proprietary materials and information.
§ Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
§ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
§ Stand, sit, or walk for an extended period of time or for an entire work shift.
§ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
§ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.