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Job Number 180002P6
Job Category Spa
Location Sheraton Annaba Hotel, Annaba, Algeria VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
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§ Monitor and stick to time schedule to stay on schedule throughout the day.
§ Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
§ Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).
§ Provide massage services (Swedish massage, Balinese massage, Reflexology, Aromatherapy, Hot Stone Massage, Thai Massage ...) to guests using props (e.g., rain sticks, hot stones, pregnancy cushions) and/or products (e.g., oils, gels, lotions).
§ Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
§ Offer guests amenities such as water, juice, or heated neck pillows.
§ Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.
§ Keep current with techniques and modalities related to field of work.
§ Maintain current skills and licensure in service area as per regional requirements.
§ Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.
§ Check computer or reservation center for updates and changes to schedule regularly throughout the day.
§ Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
§ Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
§ Maintain guest history files on all existing guests and create files for new guests.
§ Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures.
§ Maintain knowledge of retail brands, services and special promotions available in the Spa.
§ Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
§ Promote and sell spa/salon services including retail offerings related to the Spa.
§ Set up workstation and/or treatment room with necessary products, equipment, and supplies.
§ Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).
§ Maintain cleanliness of workstation and/or treatment room throughout shift.
§ Evaluate equipment to assess proper functioning and report deficiencies.
§ Address guests' service needs in a professional, positive, and timely manner.
§ Thank guests with genuine appreciation and provide a fond farewell.
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
§ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§ Speak to guests and co-workers using clear, appropriate and professional language.
§ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
§ Provide assistance to coworkers, ensuring they understand their tasks.
§ Escort all guests to changing rooms, relaxation, or next appointment.
§ Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
§ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
§ Practice universal health care protocol while dealing with guests and co-workers.
§ Maintain confidentiality of proprietary materials and information.
§ Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
§ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
§ Stand, sit, or walk for an extended period of time or for an entire work shift.
§ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
§ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.