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Guest Service Center Associate - Front Office

Nagpur, India
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 09, 2018
Job Number 180000F7
Job Category Rooms and Guest Services Operations
Location Le Méridien Nagpur, Nagpur, Maharashtra VIEW ON MAP
Brand Le Meridien
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Le Meridien Nagpur, offers unique experiences in every one of its stylish guest rooms & suites. Warm earth tones in addition to the luxurious sitting & work areas create an inviting ambiance for our guest to experience & enjoy.
Our Guest Experience 133 elegant rooms and suites promising the ultimate in chic comfort. With local city views and the exquisitely plush, signature Le Meridien bed, our spaces are designed to awaken the senses. Our curious guest could also indulge in lip smacking Zero Mile flavours which are local favourites.  
Le Meridien is an upscale, design-focused international hotel brand with a European perspective which is owned by Marriott International which is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities
Le Meridien unlocks each destination and promises discovery moments at every turn. The brand inspires curious and creative minded travellers to experience their surrounding with eyes wide open & senses engaged. Le Meridien continues to grow internationally, attracting curious and creative-minded travellers drawn by the promise of discovery.

Job Summary
Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.