Marriott Careers

Food & Beverage Sales Manager

Ho Chi Minh City, Vietnam
Sales and Marketing

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 12, 2018
Job Number 1800003Q
Job Category Sales and Marketing
Location Sheraton Saigon Hotel & Towers, Ho Chi Minh City, Vietnam VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assist in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieve personal sales goals.


Diploma certificate or bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
At least 3 year experience in the sales and marketing or related professional area.
Building Successful Relationships that Generate Sales Opportunities
  • Develop, coordinate and implement social media initiatives as well as beverage promotional programs.
  • Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
  • Build and strengthen relationships with existing and new customers to enable future bookings.
  • Develop relationships within community to strengthen and expand customer base for sales opportunities.
  • Manage and develop relationships with key internal and external stakeholders.
  • Promote awareness of brand image internally and externally.
 Managing Sales Activities
  • Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
  • Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
  • Participates in entertainment, trade shows, sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Develop, implement and execute the revenue and marketing programs for all outlets and room service. 

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

  • Identify new business to achieve personal and location revenue goals.
  • Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them.
  • Close the best opportunities for the location based on market conditions and location needs.
  • Gain understanding of the location’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution. 
Providing Exceptional Customer Service
  • Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
  • Service our customers in order to grow share of the account.
  • Execute and support the company’s customer service standards.
  • Provide excellent customer service consistent with the daily service basics of the company.
  • Set a positive example for guest relations.
  • Interact with guests to obtain feedback on product quality and service levels.

 Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.