Jan 16, 2018Job Number
Housekeeping & LaundryLocation
The Ritz-Carlton, Amelia Island, Amelia Island, Florida VIEW ON MAPBrand
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Receive, document, and separate soiled linens, terry, uniforms, and/or clothing. Identify stained or damaged items. Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals, and cleaning lint traps. Apply treatment to stained items. Press and fold cleaned articles. Hand wash garments. Respond to guest requests for laundry/dry cleaning, minor repair, and pressing. Maintain records of laundered items and uniforms distributed and returned. Deliver laundry/dry cleaning to guests and employees.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Grasp, turn, and manipulate objects of varying size and weight. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.