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Director of Banquet Operations, Grosvenor House, A JW Marriott Hotel, London

London, United Kingdom
Food and Beverage & Culinary

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 21, 2018
Job Number 17002UFY
Job Category Food and Beverage & Culinary
Location Grosvenor House, A JW Marriott Hotel, London, Greater London VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


The position is responsible for all areas of the Conference and Banqueting  operations. To oversee guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.


The Manager responsible for the day to day operation of conference and banqueting events
Ensuring the successful delivery of all Conference and Banqueting Events
Ensuring CUSTOMER SERVICE and helping to redefine the Conference and Banqueting product at Grosvenor House
Adopt a proactive approach towards business efficiencies, in terms of the peaks and troughs of the business, whilst developing the product and product delivery, to ensure it is in keeping with a standard that is commensurate with a 5 star business. 
Train and develop employees in order to improve their work environment, by ensuring that we create a positive and safe working environment.
Encourage feedback from staff in respect of innovations, service ideas by regular communication, ensure minutes are taken and any objectives that are set are SMART.
Ensure the team consistently and constantly achieve product and services standards as set in the SOP manuals.
Ensure that a constant standard of cleanliness is adhered to in relation to all areas that fall under your remit, incorporating cleanliness of rooms, kitchens, bathrooms, service areas and your immediate surroundings in the office.
Ensure a high degree of client care whilst maintaining a profitable operation, by controlling operating costs and expenses.


Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.


• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.


Directing the Banqueting Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee's concerns.

• Uses coaching skills throughout the property.

• Demonstrates self confidence, energy and enthusiasm.

• Motivates and encourages staff to solve guest and employee related concerns.

Ensures all payroll controls are in line and flexible to the business.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest's concerns.

• Understands the brand's service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Follows up to ensure complaints have been addressed to the guest's satisfaction.

• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.

• Assists Hotel Manager & Director of Food and Beverage as needed with annual Quality audit.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.