Marriott Careers

Reservations Sales Agent

Cape Town, South Africa

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 19, 2018
Job Number 17002U3V
Job Category Reservations
Location Cape Town Marriott Hotel Crystal Towers, Cape Town, South Africa VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Description:
  • Ensure special handling of repeat guest and VIP guest reservations.
  • Maintain cordial relations with all guests.
  • Maintain inventory of the hotel.
  • Update comments with relevant guest information.
  • Bring to the attention of the Front Office Manager, when the hotel availability status is changed and prepare for necessary action.
  • Dealing with all incoming enquiries regarding accommodation availability, rates, etc., as well as taking, processing and confirming these reservations.
  • Dealing with all written correspondence or communications with regards to the above.
  • Furnishing all relevant guests / clients with the necessary confirmation letters, or pro-forma invoices.
  • Furnishing all relevant guests / agents with pro-forma invoices and following up on these, so as to ensure payments are received on or before their due dates.
  • Collecting all travel agent vouchers and ensuring that the information on the voucher corresponds with that on Opera. Also ensuring all relevant paperwork is handed over to Front Office timeously.
  • Maintaining guest history records as well as VIP profile list (company details, designations, etc.)
  • Responsible for adherence to laid down procedures and standards, in order to achieve the highest possible occupancies & average room rates.
  • Effective filing & carrying out of additional duties, as requested.
  • Quality Assurance Assessment score with regards to the Reservations calls Standard Procedure is met or exceed the Group benchmark.
  • Adhere to all procedures and guidelines i.e. Revenue Management Guidelines, Reservations procedures, credit policies and authorization procedures etc.
Job Specification:
  • Minimum Grade 12 or equivalent required.
  • Similar experience, preferably within a 4 - 5* property.
  • Opera and Marsha knowledge preferred.
  • Must be GUEST and service driven.
  • Ability to work accurately under pressure.
  • Excellent planning and organisational skills.
  • Time management skills are essential.
  • Computer Literacy is essential. (Word, Outlook & Excel)
  • Excellent communication skills, both verbal and written.
  • Well groomed, presentable and a professional manner.
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.