Marriott Careers

Welcome Desk Agent

London, United Kingdom
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 13, 2018
Job Number 17002OMD
Job Category Rooms and Guest Services Operations
Location W London - Leicester Square, London, Greater London VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary
                        W London Hotel is now premiering the role of Welcome Agent!

As a Welcome Agent at W London Leicester Square I am one of the key talent.  My role is to provide our guests, both residents and non-residents, with a wonderful and mesmerising experience with us.

As a Welcome Agent I am based both at the Welcome Desk, and in our Whatever Whenever department.  My role spans both areas, giving me the opportunity to assist our guests face to face, as well as completing the vital backstage role of being a part of the brain of the hotel, where we prepare for guests arrival, handle internal and external requests over the telephone and take In- Room Dining orders.

It is my job to WOW our guests and bring our Whatever Whenever culture to life.

W is all about creating memorable experiences, and we encourage all of our talents to be creative and go the extra mile for our guests.

The Welcome team at W London Leicester Square is alive 24/7 and the different shifts are rotated between all talents. We all take great pride in being part of the W team: knowing we help build memories and make our guest’s stay special together!


Enjoy a variety of benefits including meals in our Staff Restaurants to laundry and dry cleaning service, childcare, optical, and dental plans to name a few… last but not least, discover the world thanks to our discounted hotel rates when travelling and staying in one of our Marriott Properties.


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.