Doorman - Commissionaire
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Job Number 17002OJB
Job Category Rooms and Guest Services Operations
Location The Westin Melbourne, Melbourne, Victoria VIEW ON MAP
Brand Westin Hotels & Resorts
Position Type Non-Management/Hourly
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Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you'll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
The Westin Melbourne hotel is an oasis in the heart of the city's bustling Central Business District. With a commanding location on Collins Street, arguably Australia's premier street, The Westin Melbourne preserves wellness in travel with a number of signature brand offerings including our Westin Heavenly® Beds, Gear Lending by New Balance®, and WestinWORKOUT® Fitness Studio.
Responsible for providing first impressions, our Service Express team are proactive, welcoming and true professionals at delighting our guests.
Greet all hotel guests on arrival with a sincere and welcoming demeanour.
Show courtesy and open main hotel doors for entering and exiting patrons.
Maintain a consistent presence on the hotel driveway.
Recognise returning guests.
Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
To be of service to guests and patrons in all areas especially transport, local attractions and general information.
Maintain the immaculate appearance and cleanliness of the driveway and surrounding areas
Manage the efficient operation of the hotel driveway and the security and safety of guest vehicles.
Monitor and guide Service Express attendants to ensure the efficient completion of their tasks,
Be pro-actively involved in the hotel's operation keeping up-to-date with any events within the hotel.
Supporting other areas within the Front Office and Service Express departments. This will include assisting with valet parking guest cars, delivering guest bags and other items as requested.
Be observant of working environment and report to hotel management any undesirable or suspicious activity.
A passion for customer service and knowledge of Melbourne CBD and surrounding areas
Full driver's license
The ability to lead by example, have a positive approach to the workplace, demonstrate initiative and possess advanced communication.
Organisational and problem solving skills are also a must.
Must have the flexibility to work on a 7 day roster including public holidays and weekends
This is an excellent opportunity to learn, grow and advance your career with an exciting, vibrant and growing company. In return for your dedication and commitment you will receive excellent benefits and the opportunity to work with a highly motivated and engaged team.
We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.