Marriott Careers

Head Butler

Papeete, France
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Nov 29, 2017
Job Number 17002NGS
Job Category Rooms and Guest Services Operations
Location The St. Regis Bora Bora Resort, Papeete, French Polynesia VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Oversight and hands-on fulfillment of all Butler activities; including pre-arrival, arrival, oversight of stay, departure, post-departure Butler duties, and all Signature Butler Services.  Some activities that the Head Butler / Duty Manager may perform or oversee:
  • Pre-arrival Royal Estate or Royal Overwater Villas preparation.  Acting as a final gatekeeper for villas preparedness and fulfillment of guest request/preference items as collected by the Guest Historian & Butlers.  This includes villa cleanliness, special request delivery, floral and amenity delivery.   Inspect guest villa’s suites for expected arrivals, in house and Turn Down service in assigned areas/floors. Report any observed deviations to established standards.
  • Performing and/or auditing on Signature Butler Services
  • Perform and/or auditing of Arrival and Departure processes, including, oshibori refresher towels, refreshment, and welcome and Fond Farewell from the Butler team.  Escort guests to room.  Offer and explain Butler service.  Offer and facilitate garment pressing and shoeshine service, complimentary coffee or tea with wake up call.  Packing and unpacking service.  Touch each Butler service room daily refreshing water and amenities.  Assist with guest departure as requested.
  • Assist with maintaining and updating current guest history records specifically targeting guest preferences, stay patterns, and personal profiles.  Use these data sources to tailor make the stay experience.
  • Ensure Butler team is continuously finding ways to Build Loyalty Beyond Reason through ‘Executing Flawlessly’ on all service standards, and building relationships with all guests staying in Suites. 
Supervisory tasks to manage the Butler team, including creating weekly schedule (within Staffing Guidelines), training staff, inventory and purchasing needed products and supplies, conducting daily pre-shift meetings, and completing Butler reports.
  • Checking reservations of the guests
  • Preparing all the personalized information for arrival.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.