Welcome Desk Agent
Check out pictures from associates at this location, and some videos too!
Job Number 17002MQP
Job Category Rooms and Guest Services Operations
Location W Taipei, Taipei, Taipei VIEW ON MAP
Brand W Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
§ Interact with, and constantly create WOWs for our guests during all encounters.
§ Accurately follow all Welcome Desk HIDs, including Check In, Check Out, Currency handling etc. to ensure the highest levels of accuracy, efficiency and service.
§ Be proficient in OPERA, Go Concierge and be able to log requests into the FCS Guest Tracking System.
§ Keep the welcome desk in good order of repair and cleanliness.
§ Correctly update guest profiles and preferences and ensure that any previous preferences are being recapped to, and recognised with guests.
§ Accept payment for guest accounts at registration and check out.
§ Cash traveller’s checks and exchange currency for guests.
§ Maintain individual cash floats. Submit any reports at the close of your shift as stated in the HID.
§ Balance floats at the end of shift, ensuring any excess monies are submitted.
§ Prepare adequately for upcoming WIP and group arrivals.
§ Post miscellaneous charges as requests.
§ Comply with Marriott rules and regulations for the safe and effective operation of the hotel’s facilities.
§ Issue and Control use of Safety deposit boxes.
§ Check levels or collateral / stationary and ensure sufficient supply.
§ Be fully aware of all aspects of the Starwood Preferred Guest (SPG) Program.
§ Ensure your targets for SPG Enrollments are met daily, weekly and monthly; and encourage other Talent to actively seek Enrollments at every opportunity (with a strong focus on email capture with each enrolment).
§ Be fully aware of the Guest Expectation Index (GEI) and the indicators that relate to your specific area, and focus their attention to maximise scores in these areas.
§ Be fully aware of what LRA is, and the ‘W’ Brand Standards that they assess, so that you can treat all guests like an LRA Auditor.
§ Meet all targets in relation to SPG Enrolments set for you on a daily, weekly and monthly basis.