Marriott Careers

Multiproperty IT Manager

Perth, Australia
Information Technology

Job Description

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Posting Date Jan 29, 2018
Job Number 17002LXU
Job Category Information Technology
Location The Westin Perth, Perth, Western Australia VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.


As a member of a defined cluster organization, the multi-property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology (IR) objectives. The multi-property systems manager, in conjunction with the area systems manager, is responsible for assisting property management with technology planning, decision-making, implementation, and maintenance. The multi-property systems manager may direct the work of property or area systems technicians and interfaces with vendors, owners, executive committee and property staff.


Education and Experience

• BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.

• Previous experience in IR Global Field Services or Marriott Systems Support desirable.

• System-related professional certifications desired.


Ensuring Client Technology Needs are Met

Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom, etc.) is ordered and available

• Foresees, identifies and resolves system(s)’ performance problems

Is accountable for disaster recovery and business continuity as it relates to technology.

Ensures technology assets are secure and well-maintained in accordance with Marriott International policies and standards.

Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.

Performs adds/moves/changes/deletions.

Ensures that adequate bandwidth exists and that circuits are secured.

Supports end-use pager cellular phone issues.

Troubleshoots high-speed Internet access problems

Escalates problems as appropriate through Area Systems Manager, Global Field Services, IR Shared Services.

Images desktops, installs new software applications, applies patches, maps drives to correct server/network.

Moves/adds/changes PCs/peripherals; migrating data when necessary.

Performs routine to complex desktop backup as scheduled or directed.

Provides end-user support to property staff, business center.

Resolves issues with setup or reset of security passwords

Supports email and use of MI network

Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.

Executes disaster recovery plans.

Managing Work within Budget Targets

Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

Possesses a basic understanding of the financial dynamics property operations and can apply knowledge/judgment to assist management in achieving technology-related goals.

• Reviews operating statements; researches and resolves discrepancies in technology charges

Advises management on required short-term technology investments for property planning.

Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.

Conducts periodic inventories of applications and hardware; prepares reports for property management.

Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.

Ensures compliance to technology-related vendor contracts.

Building and Sustaining Relationships with Customers

Writes/presents proposals, analyses, project plans, cost models, etc. in a well-written and/or verbally articulate manner

Provides exceptional customer service.

Provides timely, accurate, and detailed status reports as requested

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.