Marriott Careers

Housekeeper 客房服务员

Sheraton Shanghai Hongkou Hotel
Shanghai, China
Housekeeping & Laundry

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date May 18, 2018
Job Number 17002JUS
Job Category Housekeeping & Laundry
Location Sheraton Shanghai Hongkou Hotel, Shanghai, China VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary:

Clean and service assigned guest rooms and corridors to the highest standards



Duties & Responsibilities:

1.       Responsible for the cleanliness of assigned guest rooms and service areas.

2.       Respect guest privacy when room is on “Do not disturb” status

3.       Offer all possible assistance to guests and respond to guests request

4.       Cleans and supplies guest rooms according to standards and procedures

5.       Ensure master keys are kept secure at all times

6.       Keep trolley neat and adequately supplied

7.       Maintain all equipment in good working condition

8.       Keep linen room neat and in good order

9.       Report any loss or damage of linen, furniture, fixture or equipment to the Floor Shift leader

10.   Report maintenance deficiencies to the Floor Shift leader

11.   Report for duty punctually wearing the correct uniform and name badge at all times

12.   Provide a courteous and professional service at all times

13.   Maintain good working relationships with own associates and all other departments

14.   Does turndown service when required

15.   Deliver high quality service to guests

16.   Ensure guest needs and reasonable requests are met

17.   Seek opportunities to continually improve guest service

18.   Take appropriate action to resolve guest complaints

19.   Promote the hotel and Sheraton products and services

20.   Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

21.   Adhere to the hotel’s security and emergency policies and procedures

22.   Adhere to hotel cleaning and maintenance programs

23.   Ensure a high level of cleaning is maintained in work area

24.   Carry out other tasks as directed by your supervisors


Job Knowledge / Skill:

Good knowledge for using chemicals and clean rooms.


Physical: (Age, Gender, Presentation, Speech, Health)

Physically fit,Neat appearance,Articulate mandarin


Education Qualification:

Graduate from high school and skill training school.


Professional Experience:

Minimum 1 year working experience in hotel industry.


Additional Skill required: