Check out pictures from associates at this location, and some videos too!
Job Number 17002F5H
Job Category Reservations
Location Hong Kong Ocean Park Marriott Hotel, Hong Kong, Hong Kong VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
Start Your Journey With Us
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- High School Certificate or equivalent
- No experience can be considered
- Self-motivated, willing to learn and able to work under pressure
- Good computer knowledge in Windows, MS Office
- Good communication and interpersonal skills