Marriott Careers

Executive Admin Assistant to Hotel Manager

Cairo, Egypt

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Feb 22, 2018
Job Number 17002C6G
Job Category Administrative
Location Sheraton Cairo Hotel & Casino, Cairo, Egypt VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.


To manage, organize and maintain a smooth work flow within the Hotel Manager’s office through fulfilling basic administrative job tasks, as well as solving guest complaints whenever necessary, and answering guest inquiries and requests.


  • Totally responsible for the Hotel Manager’s office. 
  • Totally responsible for the in/out correspondence of the Hotel Manager.
  • Has the authority and efficiency to fully handle all aspects of office administration, to answer guest inquiries, solve guest complaints, and satisfy guest needs and requests, ie rooms, and banquet bookings through a complete awareness and sound practice of SGSS program.
  • Responsible for collecting, compiling, tracing, answering and following up of all correspondence, approval forms and signatures.
  • Issuing memos, reports and various internal & external correspondence.
  • Taking minutes of any meeting held by the Hotel Manager whenever requested.
  • Answering the telephone with total proficiency, and addressing in house guests by name. Taking correct messages and passing it to the Hotel Manager.
  • Answering guest inquiries professionally and correctly and responding to guest requests in a competent manner, making rooms, conventions, seminars bookings whenever requested.
  • Keeping trace of reports, correspondence and meetings.
  • Keeping an updated filing system.
  • Holding the Hotel Manager’s Agenda and trace file with accuracy.
  • Assisting the Hotel Manager in responding to guest complaints and 7 days Customer service comments without delay. Following up on feedback of various concerned departments and preparing reply.
  • Issuing the Staff Cafeteria monthly inspection roster.
  • Keeping trace of VIP reservations booked through the Deputy GM’s office and sending VIP treatment or making a courtesy call if necessary. 
     Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.