Marriott Careers

Guest Services Agent

Stockholm, Sweden
Rooms and Guest Services Operations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Sep 04, 2018
Job Number 17002872
Job Category Rooms and Guest Services Operations
Location Sheraton Stockholm Hotel, Stockholm, Sweden VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Your Main Responsibilities:

  • To welcome guests to the Hotel, answer guest questions and resolve guest problems. 

  • To perform check in, check out duties and receive payments for guests.

  • Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.

  • Communication and recording of complaints

  • Be aware of daily functions, events, VIP and group arrivals

  • Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.

  • Awareness of regular guest names & requirements

  • Reporting of issues as they arise

  • Maintain Department standards

  • Seek opportunities to upgrade or sell additional services to guests

  • Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments

Our Main Requirements:

 

  • Education in Hospitality Management or similar is an strong advantage

  • At least 1 year  experience in hotel reception

  • Experienced user of Opera

  • Knowledgeable and well-connected in the hotel industry

  • Service- minded, result and  self-driven

  • Excellent communication and presentation skills

  • Fluency in Swedish and English

If the above description fits your next career desire, then we very much look forward to hearing from you with a complete application package.

 
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.