Marriott Careers


Macao, Macao S.A.R.
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jan 02, 2018
Job Number 170026SF
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Macao Hotel, Cotai Central, Macao, Macao VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

Start Your Journey With Us

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 6000 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at Find Your World.

Sheraton Grand Macao Hotel, Cotai Central is part of the Marriot International family which located on the Cotai Strip. The World’s largest Sheraton’s with 4,001 guest rooms and suites. The hotel’s two stunning towers included seven restaurants and lounges, over 9,000 sqm meeting space, fitness center, spa and three outdoor swimming pools.


萬豪國際是世界領先的酒店業,擁有多間國際知名品牌酒店,給予員工更多的發展機會促進成長並取得成功。萬豪國際旗下擁有超過6,000個物業,您將在鄰近及全球122多個國家和地區找到我們的身影。 請瀏覽了解30個酒店品牌的更多資訊。 尋找你的世界。


Job Summary
     Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Job Requirements

  • Assist the Chief Concierge in the daily operation of the Concierge department, supervise the different units within the department and Concierge Desk, providing service to the guests.
  • Demonstrating a sound knowledge of hotel facilities experience including transportation, sightseeing, dining and local attractions.
  • Dealing effectively with guests’ inquiries in order to maximize customer satisfaction and ensure problems resolution.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.