Mar 29, 2018Job Number
The Ritz-Carlton, Langkawi, Langkawi, Malaysia VIEW ON MAPBrand
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At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Manage, perform and promote facial, skin, massage and body treatments/services and product sales. Supervise daily activities of the Estheticians and Massage Therapists. Provide training on all esthetic, massage and body services. Oversee scheduling of the Esthetics and Massage staff to meet business demands. Oversee back-bar inventory and linen supply orders. Handle and resolve guest issues or complaints according to policy. Coordinate with Estheticians and Massage Therapists regarding the status of equipment and supplies. Request repairs and replacements as needed. Research, recommend and arrange new service training for Estheticians and Massage Therapists. Meet with product representatives and operational managers to discuss new products, promotions and partnership opportunities with other hotel departments. Assess guest needs, inquire about contraindications (e.g., allergies, high blood pressure, pregnancy), and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of scheduled service. Escort guests to and from treatment rooms. Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens. Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety. Clean, maintain, and sterilize tools. Monitor and stick to time schedule throughout the day. Maintain current licensure in service areas.Assist management in training, scheduling, counseling, motivating and coaching employees; serve as a role model.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.