Marriott Careers

Shift Leader | Front Office & Service Express

Sydney, Australia
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jan 10, 2018
Job Number 170021HL
Job Category Rooms and Guest Services Operations
Location The Westin Sydney, Sydney, New South Wales VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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About us
The Westin Sydney is an award winning deluxe hotel set in the heart of Sydney's fashion and finance district. Part of the redevelopment of Sydney's historic General Post Office on Martin Place, this luxurious hotel is surrounded by Sydney's most exclusive designer shopping, best restaurants, theatres and nightlife. Uniquely combining Sydney's original General Post Office building with a modern 31-storey tower, the hotel has 416 rooms and suites. The hotels offers impressive event and banquet facilities featuring a highly flexible and sophisticated pillar free hotel ballroom which can accommodate up to 1,000 guests for a seated event, as well as a Victorian style ballroom and eight smaller function spaces.

The Department:
Responsible for providing first impressions, our Service Express team are proactive, detailed, welcoming and true professionals at delighting our guests.
The Role
As a Communication Shift Leader you will be required to:
  • Ensure guest queries, complaints and special requests are handled effectively and efficiently
  • Communicate all comments and feedback from guests to any relevant departments.
  • Supervise the daily operations of the department ensuring that associates perform their duties according to department standards
  • Conduct pre-service briefings/de-briefings with associates, sharing pertinent hotel information: VIPs in-house, group movement, promotional activity, guest feedback and product knowledge
  • Maintain the ‘department log book’ on daily basis with all information pertinent to the operation
  • At the end of each shift, ensure that a handover occurs between the outgoing Shift Leader and incoming Shift Leader/Department Head
The Requirements:
  • Outstanding communication skills
  • Excellent personal presentation
  • True passion for exceeding customer expectations
  • Thorough follow up, strong attention to detail and problem solving skills.
  • Previous experience within the hotel industry and communication agent role advantageous
  • Experience of OPERA property management system a distinct advantage.
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,100 properties, you'll find us in more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World