Marriott Careers

Clerk-Sheraton Club

Yantai, China
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Mar 11, 2018
Job Number 17001Z5W
Job Category Rooms and Guest Services Operations
Location Sheraton Yantai Golden Beach Resort, Yantai, China VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary
     Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
     Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

·         随时以友好的态度与VIP客人打招呼,为客人提供帮助,尽量用客人名字称呼客人

·         按照酒店的程序,为所有到达的VIP客人登记及安排房间

·         详细了解部门标准及程序

·         为客人登记、结账及更换房间,收集客人喜好,确保把所有数据完整输入酒店电脑系统


·         维持现金流动,确保收到现金的准确性


·         了解会计政策及登记手续的更新

·           了解酒店所有的促销政策,如季节性的包价,航空里程累计活动,以及喜达屋酒店集团的促销政策

·           处理客人投诉,回答客人提出的疑问,在不能解决时,上报给前台主管或大堂副理

·           尽量让住店客人对你所提供的服务满意,在客人离开时,为客人留下良好的酒店印象

·           完成审记报告,为审记做准备

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.