At Your Service Agent
Check out pictures from associates at this location, and some videos too!
Job Number 17001V6T
Job Category Rooms and Guest Services Operations
Location JW Marriott Hotel Shanghai at Tomorrow Square, Shanghai, Shanghai VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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Situated in Shanghai’s prime and prestigious Tomorrow Square location, adjacent to People’s Square and People’s Park, the JW Marriott Shanghai is within easy access to all major highways, public transportation systems and the People’s Square subway.
342 hotel guest rooms and suites are located between the 41st to 59th floors, all offer magnificent city views from different perspectives. The Executive Lounge is tranquilly located on the 59th floor serving breakfast, all-day refreshments and evening cocktails. Executive Floor guests have exclusive access to the 60th floor Library recognized as the “Highest Library in the World” by Guinness World Records.
Six award-winning restaurants and lounges located between the 38th to 40th floors all affording spectacular panoramic views of Shanghai. The hotel also features a rooftop oasis, including a stunning indoor lap pool as well as a beautiful outdoor curvaceous leisure pool that overlooks the People’s Park greenery.
MAJOR RESPONSIBILITIES :
To serve as the main point of contact for all guest requests and needs. Agent is responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and fully own the guest issue. When in communication with the guest, the agent must be proactive in every area including offering additional services. Most importantly the agent must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.