Front Office Duty Manager
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Job Number 17001UQX
Job Category Rooms and Guest Services Operations
Location The Westin Melbourne, Melbourne, Victoria VIEW ON MAP
Brand Westin Hotels & Resorts
Position Type Management
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Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you'll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
The Westin Melbourne hotel is an oasis in the heart of the city's bustling Central Business District. With a commanding location on Collins Street, arguably Australia's premier street, The Westin Melbourne preserves wellness in travel with a number of signature brand offerings including our Westin Heavenly® Beds, Gear Lending by New Balance®, and WestinWORKOUT® Fitness Studio.
Meeting and greeting VIP guests
Investigating Safety, Security and Emergency matters
Managing guest issues and looking into room and account discrepancies.
Accurate and detailed recording of information and disseminating it to the appropriate parties within the Hotel.
Training staff according to the Westin standards of Front Office
Delegate daily tasks to the team, coach and counsel staff to be at their best and maintain a positive work atmosphere for them.
- Possess experience in a similar role with solid experience as a Front Desk Agent in a 5 star hotel with exposure to supervisory duties
- Possess a passion for providing exceptional customer service will also be considered.
- Lead by example, have a positive demeanour and demonstrate initiative and advanced communication, organisational and problem solving skills.