Marriott Careers

Communication Agent

Sydney, Australia
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jul 25, 2018
Job Number 17001PAW
Job Category Rooms and Guest Services Operations
Location The Westin Sydney, Sydney, New South Wales VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Part-time
Position Type Non-Management/Hourly

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About us
The Westin Sydney is an award winning deluxe hotel set in the heart of Sydney's fashion and finance district. Part of the redevelopment of Sydney's historic General Post Office on Martin Place, this luxurious hotel is surrounded by Sydney's most exclusive designer shopping, best restaurants, theatres and nightlife. Uniquely combining Sydney's original General Post Office building with a modern 31-storey tower, the hotel has 416 rooms and suites. The hotels offers impressive event and banquet facilities featuring a highly flexible and sophisticated pillar free hotel ballroom which can accommodate up to 1,000 guests for a seated event, as well as a Victorian style ballroom and eight smaller function spaces.

The Department:


Responsible for providing first impressions, our Service Express team are proactive, detailed, welcoming and true professionals at delighting our guests.


The Role


As a Service Express Agent you will be required to:

  • Answer In-House and external guest calls
  • Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services
  • Dispatch requests to the appropriate department
  • Follow up on all requests and complaints to ensure 100% guest satisfaction
  • Take In room Dining orders and accommodation reservations
  • Assist with other projects as requested by Shift Leaders and Managers
  • Uphold Westin standards and the hotel's policies and procedures


The Requirements:


  • Outstanding communication skills
  • Excellent personal presentation
  • True passion for exceeding customer expectations
  • Availability to work a variety of shifts over a 24 hour, seven day rotating roster
  • Thorough follow up, strong attention to detail and problem solving skills.
  • Previous experience within the hotel industry and communication agent role advantageous
  • Experience of OPERA property management system a distinct advantage.


Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,100 properties, you'll find us in more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World