Marriott Careers

Health & Safety Manager

Cairo, Egypt
Loss Prevention & Security

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Aug 09, 2017
Job Number 17001LEN
Job Category Loss Prevention & Security
Location The St. Regis Cairo, Cairo, Egypt VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

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Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.


Manages Health & Safety operations on a daily basis. Provides for the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Verifies that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and standard operating procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.


Education and Experience

• High school diploma or GED; 5 years’ experience in the security/loss prevention or related professional area.


• Bachelor’s degree from an accredited university in Criminal Justice or related major; 4 years’ experience in the security/loss prevention or related professional area in a supervisory capacity.


Managing Security Operations

• Assists in the development and implementation of emergency procedures.

• Recommends follow-up action for security breaches.

• Conducts investigation of all losses of property assets and refers to proper management for disposition.

• Deploys Health & Safety staff to effectively monitor and protect property assets.

• Complies with all safety management guidelines and procedures.

• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.

• Conducts periodic patrols of entire property and parking areas.

• Recognizes success across areas of responsibility.

• Handles guest problems and complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

• Implements action plans to monitor and control risk.

• Maintains required reports and documentation regarding patrols of property and parking areas.

• Provides means for obtaining necessary medical attention on a timely basis.

• Conducts hourly employee performance appraisals.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Completes disciplinary procedures and documentation according to standard and local operating procedures (SOPs and LSOPs) and support the peer review process.

• Maintains first aid and CPR certifications required for security officers.

• Implements local authority requirement for security and safety.

Leading Security Teams

• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.

• Celebrates successes by publicly recognizing the contributions of team members.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Identifyies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Serves as a role model to demonstrate appropriate behaviors.

Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Promotes quality standards and customer expectations on a daily basis.

• Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities

• Assists in minimizing cost of accident claims through aggressive claims management.

• Brings issues to the attention of Human Resources as necessary.

• Strives to improve service performance.

• Administers property policies fairly and consistently.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Develops and maintains a working relationship with local law enforcement authorities.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Provides guidance in setting health and safety policies and standards.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.