Marriott Careers

Officer-Loss Prevention

The Westin Sanya Haitang Bay Resort
Sanya Hainan, China
Loss Prevention & Security


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jul 27, 2017
Job Number 17001GMY
Job Category Loss Prevention & Security
Location The Westin Sanya Haitang Bay Resort, Sanya Hainan, China VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
 

1.疏导过往车辆,保障大堂门前过往车辆行人的安全,使门前畅通无阻。

2.服务周到热情,见宾客主动问好,对乘车宾客要协助迎宾员照料宾客下车。

3.保证酒店和宾客的生命财产安全。

4.保持好与大门岗及停车场岗位的联系使车辆有序出入停放。

5.加强巡逻,发现可疑情况,视情况处理或及时向上级报告。

6.一般性纠纷和事故立即按程序处理,并及时请示汇报。

7.一旦酒店发生火灾应立即报警,按火灾处理程序向有关人员进行报告。


Job Summary
 
     Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.
 
     Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition some states may have additional licensing/registration requirements to be considered for this position. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 

1.疏导过往车辆,保障大堂门前过往车辆行人的安全,使门前畅通无阻。

2.服务周到热情,见宾客主动问好,对乘车宾客要协助迎宾员照料宾客下车。

3.保证酒店和宾客的生命财产安全。

4.保持好与大门岗及停车场岗位的联系使车辆有序出入停放。

5.加强巡逻,发现可疑情况,视情况处理或及时向上级报告。

6.一般性纠纷和事故立即按程序处理,并及时请示汇报。

7.一旦酒店发生火灾应立即报警,按火灾处理程序向有关人员进行报告。

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.