Marriott Careers

Whatever / Whenever Agent

Kowloon, Hong Kong S.A.R.
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Sep 04, 2018
Job Number 17001EX4
Job Category Rooms and Guest Services Operations
Location W Hong Kong, Kowloon, Hong Kong VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Role Descriptions

Responsible for the day-to-day operations of Whatever/Whenever Department (service centre), includes taking In Room Dining orders (room service), handling guests’ requests via telephone, resolving complaints and delivering WOW service throughout a guests’ stay by anticipating and exceeding guests’ needs and wants.

Job Requirements


Experience – 1 year working experience in any guest contact position
Education – bachelor degree in hospitality or relevant discipline, fresh graduates are welcome
Technical/ functional competencies - experience in computer skills (Microsoft Words, Excel & Powerpoint). Knowledge of Opera, POS system is a plus.
Language skills – fluent in Cantonese, English & Mandarin
W Look – appear confident, well-groomed
W Personality – warm, welcoming, smiling and pleasant
You + You = W – collaborate, embrace differences
Whatever / Whenever – fulfill desires & grant wishes, customize experiences
Get It Done… Make it Happen – own it, get it done creatively, think and act proactively, do it with style.
Act with professionalism & integrity; learn, develop and adapt to change

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.