Welcome Desk Agent (Front Desk Agent)
Check out pictures from associates at this location, and some videos too!
Job Number 17001D6Q
Job Category Rooms and Guest Services Operations
Location W Hong Kong, Kowloon, Hong Kong VIEW ON MAP
Brand W Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Responsible for providing a warm, welcoming and witty experience to all guests who stay at W Hong Kong. Create a WOW experience for guests by attending to their needs and provide efficient check-in and fond farewell, seize every opportunity to provide our Whatever/Whenever service commitment. Resolve guests’ complaints and introduce Starwood Preferred Guest program.
Experience – 1 year working experience in any guest contact position, fresh graduates are welcome
Education – bachelor degree in hospitality or relevant discipline
Technical/ functional competencies - experience in computer skills (Microsoft Words, Excel & PowerPoint). Knowledge of Opera, POS system is a plus.
Language skills - fluent in Cantonese, English & Mandarin
W Look - appear confident, well-groomed
W Personality - warm, welcoming, smiling and pleasant
You + You = W - collaborate, embrace differences
Whatever / Whenever - fulfill desires & grant wishes, customize experiences
Get It Done… Make it Happen - own it, get it done creatively, think and act proactively, do it with style.
Act with professionalism & integrity; learn, develop and adapt to change