Marriott Careers

Front Office Shift Leader

London, United Kingdom
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jun 14, 2018
Job Number 17001CPB
Job Category Rooms and Guest Services Operations
Location The Park Tower Knightsbridge, a Luxury Collection Hotel, London, London, Greater London VIEW ON MAP
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

A unique opportunity has arisen for a Front Office Shift Leader at The Park Tower Knightsbridge, a Luxury Collection Hotel.

As a Front Office Shift Leader you are the face of the Hotel and a key person who can shape the overall “guest experience”, providing a friendly, welcome and high quality service to guests, arriving from near and far and making them feel special.

You must be courteous, polite and well-spoken and it is vital to have a passion for providing the highest standards of hospitality. Going the extra mile is important to ensure guest satisfaction.

You will oversee the daily operation of the front desk to ensure an exceptional experience for all our guests. You will be responsible for ensuring needs and expectations are met in regards to rooming requirements, ensuring all daily front office tasks are completed on time and overseeing the brand standards are met and quality of our services throughout the day is exceptional.  In addition to these roles you are also assisting in checking in and checking out our guests, creating an exceptional rapport with guests and associates. 

It is expected that you have the knowledge and understanding of the business needs and requirements. Working in a hotel which has guests from all over the World and a mix of diverse cultures and religions, it is essential that we not only have an understanding of the local area and events, but to be able to have a positive response and flex our style accordingly to our brand standards and guest requests.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.