Jul 18, 2017Job Number
Rooms and Guest Services OperationsLocation
Courtyard Iloilo, Iloilo, Philippines VIEW ON MAPBrand
Courtyard by MarriottSchedule
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With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.
Serves as a front desk agent for club Level and VIP guest. Task and area of concentration will include the Food and Beverage service at the Club Lounge. Duties and responsibilities at the desk include, but are not limited to, Check – In, Check – Out, Travel & Tours, Basic Business Center Services, and assisting guests with any concerns with their stay in the hotel. Food and Beverage duties include compliance with LSOPs for the Club Lounge operations and to ascertain all Marriott Brand Standards are adhered to. Enhance learning, knowledge and work experience through multi-tasking, cross-training and relieving co-associates in the other departments as directed by the manager. Respond to Performance Evaluation in a positive manner and takes action on feedback in a constructive way.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.