Marriott Careers

Welcome Desk Agent

Amman, Jordan
Rooms and Guest Services Operations

Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Nov 05, 2017
Job Number 17001BRR
Job Category Rooms and Guest Services Operations
Location W Amman, Amman, Jordan VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.


You will part of our Welcome Desk Team reporting to the Welcome Office Manager.


Job Description

As a Welcome Desk Agent you are responsible for providing a warm and welcoming experience to the guest while providing an efficient check-in for each guest. You will further attend to our guests’ needs, including, but not limited to, checkout and cashiering. You will also provide our Whatever/Whenever service, by granting guest wishes and creating memorable experiences.



You are the type of person that never says no, you always aim to exceed customer expectations, you are a great communicator, you demonstrate team spirit and cooperation, and act with professionalism and integrity.

You like to take ownership, you learn, develop and adapt to change and you can work independently, take initiative and pay attention to detail.

A Bachelor Degree in Hotel Management or a related field is preferred.

You must be fluent in English language (both written and verbally).

knowledge of Fidelio or Opera is preferred

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.