Marriott Careers

Whatever/Whenever Agent

Verbier, Switzerland
Rooms and Guest Services Operations


Job Description

Check out pictures from associates at this location, and some videos too!

Posting Date Jul 28, 2018
Job Number 17001ADT
Job Category Rooms and Guest Services Operations
Location W Verbier, Verbier, Bagnes VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury. What's hip, fresh, and cool, always balanced with what is comfortable and cozy.
W Verbier is the first alpine escape of W Hotels Worldwide and was honored to be named both Switzerland’s Best Ski Hotel and World’s Best Ski Hotel - 2016 by the reputed World Ski Awards organization.
Perched at 1531 meters and located on the Place Blanche, the heart of the Medran Project, the hotel will be conveniently located next to the main gondola offering immediate access to the 400 kilometers slopes of ski, biking and hiking terrain, ensuring a memorable experience.
Open all year around, W Verbier offers 123 rooms for jet setters seeking extraordinary travel experiences, 6 different bars and restaurants, and the signature AWAY® spa in collaboration with Switzerland’s most famous beauty brand, La Prairie.
Whatever else guests need to amp up their stay, all they need to do is ask. The renowned Whatever/Whenever service team is available to make it happen 24/7.

As "Talent", you represent W lifestyle to our guests. You are the soul behind the brand and you bring it to life.  W Talents are as unique as the brand itself and are personally engaged from a lifestyle standpoint to the warm, witty, welcoming environment of the brand.

AN EXCITING CHANCE TO JOIN THE W VERBIER TEAM FOR THE WINTER SEASON
The Whatever/Whenever team is responsible for answering hotel incoming phone calls as well as handling guest requests and complaints that are directed to their department, whatever they may be, whenever they are received.
The W/W team is also responsible for helping to drive the Whatever Whenever service philosophy throughout the hotel.
As a Whatever/Whenever Agent you are responsible for ensuring a warm, welcoming and witty experience to all guests making sure all requests are approached in order to offer Wow moments.

You are passionate about the W brand and are eager to be part of our team.
 You have experience in Concierge/ Guest Service department in a high end, lifestyle kind of environment.
 You have a natural affinity to styling trends.
 You have excellent people skills and have an upbeat, positive attitude to work and life.
 You are creative and always think of new ways of doing things, you embrace change.

You should be highly motivated.
Passion for Fashion Music Design and Fuel.
Be detail oriented and have a passion for giving guests an exceptional experience.
Due to visa restrictions only applicants from Switzerland and European Union can be considered.