Marriott Careers

SrMgr-Loyalty Mktg

Bethesda, Maryland
Sales and Marketing


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Posting Date Jan 15, 2020
Job Number 20006319
Job Category Sales and Marketing
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?



The Senior Manager, BMSC Loyalty Operations (Enterprise Activation) is a key member of Marriott International’s Loyalty Operations Team, and will provide business management consultancy services in support of high-priority Loyalty-focused strategic initiatives that require enterprise-wide engagement to succeed. The position will report into the Director BMSC Loyalty Operations – Enterprise Activation.

This position’s primary responsibility is to support strategic projects ranging from baseline assessments to comprehensive management of complex programs. This Senior Manager will be responsible developing deep subject matter expertise related to Marriott’s Loyalty organization, bringing this knowledge to bear when engaging with cross-discipline counterparts to support the planning and execution of Loyalty initiatives across the enterprise, driving the overall success of Marriott International’s major business objectives. Success in this role requires strong strategic thinking, exceptional attention to detail, and a proven ability to manage multiple projects and stakeholders simultaneously.       

The projects will range across the following key categories:

  • Facilitating development of complex strategic initiatives affecting the Loyalty organization at center and within its Continent structures; involves design and execution of cross-discipline ideation / working sessions and extensive project / deployment planning    
  • Ensuring consistent pull-through of Loyalty strategies/initiatives that require enterprise-wide activation across multiple disciplines at Marriott headquarters within our Loyalty Continent organizations, and at our properties, as needed
  • Supporting development and validation of baseline assessments to inform prioritization of transformational projects within and across the Loyalty organization
  • Loyalty Projects and Initiatives: where needed, provide additional support to project leaders managing cross-functional projects and initiatives supporting top-line revenue growth, transformation and innovation across Loyalty



Education and Experience Required

  • 4-year degree from an accredited university in Business Administration, Marketing, or related major and 4+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance;
  • Bachelor’s degree required
  • Graduate-level study preferred, but not required
  • Consulting experience
  • Demonstrated experience in working with and influencing cross-functional work teams in a matrixed organization
  • Proven track-record of delivering high-quality work products on time and with limited oversight
  • Advanced ability with full suite of Microsoft Office products (e.g., Word, Excel, PowerPoint)
  • Experience in finance and comfort with analytics strongly preferred

Additional Responsibilities

  • Demonstrates self-confidence, energy and enthusiasm
  • Informs and/or updates leaders on relevant information in a timely manner
  • Manages time effectively and conducts activities in an organized manner
  • Presents ideas, expectations, and information in a concise, organized manner
  • Employs sound reasoning and logic to facilitate problem solving and decision-making

Project and Strategy Leadership

  • Support Director and Senior Director in development of strategic initiatives / implementation plans in furtherance of enterprise-wide Loyalty initiatives
  • Support Director and Senior Director in coordinating cross-functional working teams comprised of senior discipline experts including, but not limited to, representatives from iT, Digital, Loyalty Operations, Global Operations, Global Brands, Human Resources, Cards, Finance, Customer Experience, CEC, etc. to meet project objective and goals on time and on budget
  • Develop presentations related to the strategic roadmap development, project execution/status, and management for senior management and other key stakeholders (e.g., owners, associates, customers)
  • Provide ongoing monitoring of progress against program and project-level milestones / performance metrics, developing and maintaining reporting on these items (and any associated risks/issue) to leadership

Strategy Execution

Support initiatives on behalf of the Loyalty organization to drive change within Loyalty and across Marriott International with the following responsibilities:

  • Develop / coordinate development of high-quality deliverables and work products in support of the project
  • Monitor and provide constructive feedback on work products produced by other members of the Enterprise Activation Team
  • Participate in review cycles at key milestones & provide perspectives to manager related to project management decisions
  • Actively participate in strategy sessions, contributing materially to strategy development
  • Support development and activation of complex implementation plans
  • Ensure timely delivery against milestones
  • Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace
  • Communication – Conveys information and ideas to others in a convincing and engaging manner
  • Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action, escalating to leadership where appropriate
  • Professional Demeanor – Exhibits behavior that conveys confidence and garners respect from others; makes a good first impression and represents the company in alignment with its values. Maintains composure when engaging with senior executives
  • Strategy Development – Supports business plan development by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation
Managing Execution
  • Contributing to Teams – Participates as a member of a team to accomplish common goals while fostering cohesion and collaboration among team members
  • Ability to Work Independently – Proven ability to advance work products with limited guidance and oversight, consistently bringing well-reasoned points of view to discussions with manager and other leaders 
  • Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required
  • Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed
Building Relationships
  • Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards
  • Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in pursuit of organizational goals
  • Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential
Generating Talent
  • Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives (i.e., Peer-to-Peer Mentoring)

Learning and Applying Professional Expertise

  • Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others
  • Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to address business and administrative challenges
  • Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Advanced Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning – Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues quickly
    • Oral Comprehension – Listens to and understands information and ideas presented through complex conversation
    • Reading Comprehension – Understands written English at a level that allows fluid professional communications
    • Writing – Communicates effectively in writing, and is able to tailor writing style to suit the needs of variable audiences

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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