Marriott Careers

Senior Manager, Connectivity, The Americas - Caribbean & Latin America (Remote)

Plantation, Florida; Mexico
Sales and Marketing


Check out pictures from associates at this location, and some videos too!

Posting Date Feb 13, 2020
Job Number 20003239
Job Category Sales and Marketing
Location CALA Regional Office, 1200 S. Pine Island Road, Plantation, Florida, United States VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?


The global distribution landscape in the lodging industry continues to expand and become more complex.  The Distribution Strategy team is charged with identifying, developing and executing the means to drive customers to Marriott’s lowest cost and direct channels, while optimizing the relationships with third party channels like OTAs, Metasearch, wholesalers and travel agencies.  Marriott recognizes that our portfolio’s performance in external intermediary channels is a key area of focus.


As a member of the Distribution Strategy team, the Senior Manager, Connectivity Americas/CALA is a role that will serve as a Connectivity subject matter expert within the Continent. The Senior Manager works in partnership with Continent based Directors of Connectivity and Senior Director of Channel Operations & Support.  This leader will provide guidance for specific Continent needs on how to build infrastructure, capabilities and processes to execute evolving distribution strategies in the complex B2B and B2C intermediary segments, including but not limited to, Travel Management Companies (TMCs), Group, Online Travel Agencies (OTAs), Metasearch and Wholesale. Responsibilities include managing implementation and execution of partner interfaces, enhancements, distribution initiatives, and escalation/resolution processes to ensure business objectives and operational service levels are met. This position can be remote.

Education and Experience
  • Bi-lingual (Spanish and/or Portuguese) communication skills required.
  • High school diploma or GED and 8 years’ experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and 4 years’ experience in the business, sales and marketing, management operations, or related professional area.
  • 5 years’ relevant work experience managing complex projects and efforts to successful execution
  • Possess a strong understanding of third-party distribution channels and Marriott systems
  • Uses an effective interpersonal style to build a cohesive team, inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization
  • Identifies and understands issues, problems and opportunities, obtains and compares information from different sources to draw conclusions and chooses a course of action
  • Ability to work within all levels of the organization
  • Develops and sustains relationships based on an understanding of stakeholder needs
  • Sets high standards of performance for self and others, assumes responsibility and accountability for goals
  • Experience managing transformational strategies for business units
  • Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity
  • Serves as Connectivity Subject Matter Expert (SME) for GDS & Group Channels
  • Aggregate distribution insights across Continent teams and transform into actionable business and IT requirements to support strategic distribution initiatives
  • Manage roadmap to implement new partner interfaces to support Global and Continent Distribution Strategy
  • Manage project plans to pull through core capabilities and enhancements to existing partner interfaces
  • Works with Director of OTA/Wholesale to activate new programs and maintain high standards of operational service levels
  • Work with Senior Director Channel Operations & Support to monitor property and partner feedback, manage escalation resolution process, and recommend short- and long-term mitigation solutions
  • Identify knowledge gaps and create a plan to educate key stake holders to better understand how distribution strategies are managed and executed

Maintaining Goals

  • Submits reports in a timely manner, ensuring delivery deadlines are met.
  • Promotes the documenting of project progress accurately.
  • Provides input and assistance to other teams regarding projects.

Managing Work, Projects, and Policies

  • Manages and implements work and projects as assigned.
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Provides timely, accurate, and detailed status reports as requested.

Demonstrating and Applying Discipline Knowledge

  • Provides technical expertise and support to persons inside and outside of the department.
  • Demonstrates knowledge of job-relevant issues, products, systems, and processes.
  • Demonstrates knowledge of function-specific procedures.
  • Keeps up-to-date technically and applies new knowledge to job.
  • Uses computers and computer systems (including hardware and software) to enter data and/ or process information.

Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
  • Demonstrates self-confidence, energy and enthusiasm.
  • Informs and/or updates leaders on relevant information in a timely manner.
  • Manages time effectively and conducts activities in an organized manner.
  • Presents ideas, expectations and information in a concise, organized manner.
  • Uses problem solving methodology for decision making and follow up.
  • Performs other reasonable duties as assigned by manager.

Managing and Conducting Human Resources Activities

  • Interviews and hires employees.
  • Promotes the fair and equitable treatment of employees.
  • Facilitates regular, ongoing communication in department (e.g., staff meetings).
  • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
  • Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
  • Solicits employee feedback.
  • Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
  • Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
  • Identifies talents of direct reports and their teams and assists with their growth and development plans.
  • Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
  • Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
    • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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