Marriott Careers

Senior Systems Engineer - Property Technology Engineering

Bethesda, Maryland
Information Technology


 

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Posting Date Jan 15, 2020
Job Number 19173496
Job Category Information Technology
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?



JOB SUMMARY

The Sr. Systems Engineer, Property Technology Engineering team, ensures the stability, integrity, and efficient operation of information systems used by properties (both on- and above-property) in Openstack private cloud, and public cloud (Amazon AWS, Microsoft Azure, Google GCP, Alibaba, etc.) that support core property management functions.

This role serves as a Subject Matter Expert in a complex array of solutions. Contributes specialized knowledge and skill to the work team, makes decisions with regard to routine and complex service requests, and drives efficient and effective operational outcomes, 24/7/365, through our L1-L2 service providers. This role also performs strategic research, analysis, design, creation, and implementation of innovative, high performing, solutions to meet current and future critical property system needs. 

 

Education and Experience

 
Required:
  • Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
  • 7+ years experience in information technology with technical skills
    • 5+ years Linux & Windows OS experience. 
    • 5+ years experience with VMWare (VCenter Server & ESXi Hypervisor)
    • 3+ years experience with Jenkins & common CI/CD pipeline technologies such as Git, Docker Trusted Registry, Artifactory, Sonarqube, Hachicorp Vault, Maven, etc.
    • 3+ years experience in one or more:  Terraform, Chef, Ansible, Python, Powershell
    • 3+ years experience with container operations (Docker, OpenShift Enterprise) and orchestration (Kubernetes, Docker Swarm)
    • 1+ year of experience in Security Protocols like SSL, SAML, LDAP etc 
Preferred:
  • Experience in some or all of the following:
    • Openstack, Amazon AWS, Google GCP, Microsoft Azure, Alibaba.
    • ITIL practices and AGILE Methodologies
    • Splunk, AppD or other monitoring tools
  • Certification in one or more of the following:
    • Red Hat Enterprise Linux (RHEL) or other Linux OS distribution
    • Openstack, AWS, GCP, Azure, Alibaba
    • Microsft Windows Administration
    • VMWare VCenter
  • Experience in the design, implementation or operational support of mission critical solutions in large scale environments and organizations
  • Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
  • Demonstrated experience learning and applying new technologies to solve business needs
  • Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
  • Experience in researching emerging technologies and trends, standards, and products
  • Experience in developing technology roadmaps and strategies

CORE WORK ACTIVITIES

  • Accountable for the engineering, implementation, standards and support of infrastructure, applications and tooling supporting Marriott Properties
  • Provide infrastructure support for all initiatives to move existing on property services above property (examples: Property Management Systems, Point of Sales, File and Print, Key Servers, etc.)
  • Operates as the liaison between Properties, Continent teams and Corporate IT
  • Embedded and aligned to continents teams across support and projects from start to finish
  • Work with support vendors and providers to ensure proper global coverage, phone support, parts replacement and smart hands
  • Streamline the procurement process and implementation of assets for owners, franchises and IT field associates
  • Follows the Infrastructure Architecture design and solutioning from Infrastructure Architecture
  • Provides technical leadership, oversight, governance and direction for services related to Marriott solution delivery
  • Provides technical expertise to project team for successful project and change implementations
  • Determines customer requirements and works with sourced resources to develop solutions
  • Leads analysis of current environment for deficiencies and provides solutions
  • Provides input into lifecycle, improvement, and standardization strategies
  • Develops and generates periodic utilization reports to provide visibility to performance, capacity, availability and SLA management
  • Utilize capacity data to model future state planning with overall strategy and goals
  • Provides and presents status, analysis and reporting to internal stakeholders, Executive Management and Senior Leadership
  • Drive the objectives associated with Problem Management; such as customer communication and Root Cause Analysis reports
  • Trains and/or mentors other team members, and peers as appropriate
  • Identifies opportunities to enhance the service delivery, operations and continual service improvement processes
  • Identifies best in class software and hardware products to meet the needs of a world class development team
  • Develop implementation plans, test plans, and timelines for projects and tasks
Delivering Technology
  • Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures for employees, contractors and vendor engagements
  • Maintains a proper balance between business and operational risk
  • Management of daily infrastructure operations to ensure availability SLA is met for storage services
  • Interfaces with stakeholders to establish requirements and formulate priorities for infrastructure projects
  • Leads/assists in configuration management
  • Works in a concerted effort with application development and engineering teams to resolve complex issues
  • Provides oversight, collaboration, provisioning, management and maintenance of technology products and service alternatives that improve the production services environment
  • Responsible for the establishment and continuous development of monitoring and alerting for all production environments
  • Develops internal processes and training to ensure team members have the needed skills and tools to support the production environments and deliver on project commitments
  • Performs complex quantitative and qualitative analyses for operational availability to promote a zero-defect environment
  • Facilitates achievement of expected deliverables and obligations of Services Providers
  • Leads/assists operational teams in system updates & upgrades
  • Provides consultation for routine and complex systems development
  • Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
  • Coordinates with Plan and Build teams for deployment and production support activities

Service Provider Management

  • Ensures proper coordination with appropriate IT and vendor relations teams
  • Manages Service Providers with a focus on continuous service improvement and service evolution
  • Monitors, manages and leads Service Provider outcomes required to ensure operational availability and a zero-defect production environment
  • Consults with internal Service Management & external Service Providers on performance, business reporting, analytics metrics and business value dashboards
 Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.




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