Marriott Careers

Manager, Communications, Asia Pacific (1 Year Contract)

Hong Kong S.A.R., Hong Kong S.A.R.
Public Relations & Communications


 

Check out pictures from associates at this location, and some videos too!

Posting Date Dec 02, 2019
Job Number 19169674
Job Category Public Relations & Communications
Location Asia/Pacif/Australia Region, Suite 1108 11th Floor Cityplaza One, Hong Kong S.A.R., Hong Kong, Hong Kong S.A.R. VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?


JOB SUMMARY

As part of the APAC Communications team, this communications role strategically manages and orchestrates all relevant internal and external communications for Marriott International in Asia Pacific, including corporate reputation, crisis management and brand communications. The Communications team is responsible for the overall strategy, management and delivery of Marriott’s message to articulate the company’s vision, purpose, core values and business strategy with both internal and external stakeholders.

 

 

 

The Manager, Communications will be supporting the Director, Communications, Asia Pacific across internal communications, executive profiling strategy, loyalty PR and brand communications (specifically Marriott International’s Premium + Select Brands). The candidate will develop an internal and executive profiling communication strategy to highlight the company’s vision, messages, and performance, ensuring messaging is updated and relevant to key stakeholders. Additionally, this position will assist in strategically managing the company’s executive social communication channels ensuring they accurately and consistently convey and affirm the company’s key messages and goals, perpetuating the company’s values and culture.

 

 

 

The consumer public relations’ philosophy and culture must be paramount in all activities and showcase the strength of our brands. Marriott International currently has a portfolio of 30 distinctive hotel brands globally, of which 20+ brands are in Asia Pacific, underpinned by the award-winning Marriott Bonvoy travel program. In this exciting, fast-paced position, the role will also drive communications for consumer brand initiatives, including driving awareness for the loyalty program across the region. 

 

 

 

 A major part of this role will be in supporting the development and execution of Marriott International’s corporate + brand communications strategy in Asia Pacific that includes, but is not limited to, Loyalty, Partnerships, F&B, B2B and CSR initiatives.

 

 

 

CANDIDATE PROFILE

 

Education and Experience

 

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

 

 

  • Minimum of 3+ years of experience in public relations, media relations, or communications. Travel, hospitality or PR agency background preferred.

  • A strong storyteller with outstanding written and verbal communication skills.

  • Possess the ability to present ideas and information in a concise, organized manner, with excellent time management skills.

  • Demonstrated understanding of the APAC media landscape spanning print, digital and social channels; strong media relationships are an asset.

  • A team player who thrives in a pressure driven, deadline-oriented environment.

  • Excellent judgment, critical thinking and decision-making capabilities.

  • Excellent organizational and project management skills with a keen ability to prioritize and multi-task in a fast-paced, changing environment.

  • Ability to interact effectively with individuals at all levels of the organization and work effectively with outside public relations resources

  • Ability to work independently and as part of a team.

  • Bachelor’s degree in Communications, Journalism, Public Relations, or Marketing preferred.  Master’s degree a plus.

  • Must be keen and available to travel.    
 
CORE WORK ACTIVITIES
Expected Contributions

The primary responsibilities of this position include:

  • Lead executive profiling strategy and content owner of media briefing points for company’s president, and, several discipline-specific C-Suites across various channels, including but not limited to, internal communication channels, stage/audio/video scripts, Q&A, social media channels

  • Research and maintain files for industry, company and other reference statistics, data & outlook information, including analyst reports, TIAA industry reports, etc.

  • Maintain relationships with a variety of internal and external resources for news and data regarding industry, company, investor relations, legislation, CSR, diversity, etc.

  • Provide recommendations to department leaders, which will assist in the evolution of all communication vehicles to optimize communications flow, message integration and delivery platforms.

  • Handle protocols for internal announcements, and create alignment by taking concepts/ideas from various stakeholders and creating visually compelling content

  • Work alongside the Brand Marketing and loyalty marketing team to develop and execute the PR strategy plan of brand and loyalty marketing campaigns and initiatives.

  • Drives the brand portfolio preference, loyalty program preference. Ensures synergies are outlined and identified which complement and support BMSC plans in Asia.

  • Works alongside the regional/ field brand marketing team, as well as customer loyalty team to implement holistic integrated public relations strategy for targeted customers to achieve brand preference.

  • Drives awareness and preference on halo hotels and restaurants as identified by Asia Regional team.

  • Coordinates and liaises with consumer brand PR agencies to leverage the strength of the brands and past successes to produce opportunities for the brands in the region and beyond, as well as contributing to produce brand results in all projects and undertakings. 

  • Contributes to elevating consumer brands through special events, promotions, company-wide promotions to strengthen recognition and understanding of properties in marketplace.

  • Provides timely and accurate responses when media queried. Stays abreast of news; launches proactive communications plan internally and externally.

  • Maintains professional relationships with media, bloggers, influencers and gain cooperation and respect to earn a reputation as a source of reliable, newsworthy information.

  • Contributes to developing PR strategies and tactics with a mindset of effectively leveraging social media channels at global, regional and hotel levels.

 MANAGEMENT COMPETENCIES

Leadership
  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 

  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

  • Communications-The ability to use knowledge of communication strategies to effectively convey and disseminate information in a way that enables understanding, “buy in,” and action.

  • Communications and Media-Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

  • Communications and Media-Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.

  • Writing - Communicates effectively in writing as appropriate for the needs of the audience. 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. 


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