Marriott Careers

Senior Manager, Contract Management (Global IT Security)

Bethesda, Maryland
Information Technology


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Posting Date Jan 02, 2020
Job Number 19164944
Job Category Information Technology
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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Manages all aspects of the company’s Global Information Security contractual agreement(s) with Vendors on behalf of Marriott Information Technology and business functions. Collaborates with business, legal, finance, other stakeholders, and the vendors. Negotiates contracts, drafts legal language, manages contracts throughout the relationship, resolving conflicts and disputes, amending agreements and terminating or renegotiating contracts as necessary. Functions as the contracts’ subject matter expert in managing large complex Global Information Security agreements.




Education and Experience



·       7+ years of Complex Sourcing and Contract Management specifically with dealing within Global Information Security  

·       Undergraduate degree or equivalent experience/certifications.



·       Legal/Paralegal credentials

·       Contract Management Certification

·       MBA or related graduate degree

·       5+ years’ experience in Global Information Security.

·       3+ years ‘experience in working with service providers and complex sourcing arrangements.

·       Demonstrated knowledge and mastery of Global Information Security agreements

·       Deep knowledge of doing business with Global Information Security providers

·       Well versed in all aspects of Global Information Security contracting

·       Strong negotiation, relationship management and analytical skills




Contract Development and Contract Management

·       Contracts for technology products and services adhering to Marriott’s standards in accordance with the contracting process for Third Party vendors to protect Marriott’s interests and get the best value for the company

·       Conducts contract negotiations (both legal contract language and pricing), aligns internal stakeholders on requirements and negotiation positions, manages vendors through negotiations, sets expectations with all stakeholders, drafts contract language in accordance with Marriott policies and standards, and coordinates scheduling meetings.

·       Administer the competitive bid process for technology products and services in accordance with Marriott policies.

·       Tracks status and milestones of projects within Marriott’s IT contract management system.

·       Collaborates with key stakeholder groups to ensure process-related activities address company needs.

·       Guards and owns the integrity of the pricing schedules and mechanisms and ensure they are fit for purpose and pricing is aligned with the terms of the agreement.

·       Works to resolve escalated issues.

·       Collaborates with Legal, Service Management, Service Delivery and Finance to maintain a thorough knowledge of all aspects of contracts.

·       Modifies contracts as needed.

·       Educates stakeholders on the company’s and the Vendor’s obligations within the overall agreement and reports on the status of these obligations.

·       Manages issues related to the contract and assists in interpreting the contract as needed.

·       Utilizes, and provides input into the continuous improvement and enhancement of, a standard set of IT contracting processes and tools that enable consistent contract development and ongoing management capabilities.

·       Solid working knowledge and relationships with major Global Information Security providers.


Vendor Management

·       Support vendor management in partnership with key internal stakeholders.

·       Negotiate opportunities with the most value to the company.

·       Work with discipline partners to understand vendor performance, opportunities and concerns.

·       Updates the team as necessary to facilitate the entire team’s understanding of the contract terms and deliverables.

·       Facilitates timely problem resolution of contractual issues to minimize the impact of service disruptions on the organization.

·       Contributes to achievement of team objectives and outcomes.

·       Manages several RFP’s/RFX’s simultaneously while managing day to day contracting workload.

·       Supports any re-pricing, making use of existing contractual mechanisms for cost/price change.

·       Verifies any scope change or extension is commercially optimized using contractual mechanisms.

·       Verifies proposals and requests for service responses against contractual terms and conditions (including pricing, proposed charging mechanisms, chargeability of items) as well as proposing, if necessary, the most appropriate solution for the business unit.

·       Manages negotiations for amendments, contract interpretations, new services and any other issues requiring contractual resolution.

·       Participates in benchmarking and mark-to-market activities to monitor Vendor performance against industry standards, as stipulated in the contract.

·       Implements and facilitates appropriate audit controls for the Vendor’s processes and invoices in accordance with the process established in the contract.


Managing Projects and Policies

·       Interprets the contract and proposes resulting consequences.

·       Tracks Deliverables & Obligations (D&O) progress and manage the company and Vendor compliance with obligations on an ongoing basis.

·       Monitors and maintains the vendor and company’s compliance with contract terms and conditions, commitments and notifications.

·       Promotes that all terms and conditions of the agreement are satisfied, contractual constructs are fit for purpose and mitigate any risk exposures and works with the vendor to progress the goals and objectives of the set of agreements.

·       Provides a structured process, rules of engagement and end-to-end support for contractual issue/dispute resolution.

·       Resolves escalated issues in accordance with the governance escalation procedures.

·       Manages the end-to-end lifecycle process of Contract Change from development through to execution, including obtaining the relevant stakeholder approvals, Initiating and preparing of change requests, assessing and prioritizing impact, negotiating with the vendor, gaining final approval, and updating contracts.




·       Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 

·       Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

·       Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

·       Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

·       Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

·       Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

·       Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

·       Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

·       Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

·       Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

·       Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

·       Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

·       Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

·       Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

·       Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.


·       Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o   Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o   Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

o   Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

o   Reading Comprehension - Understands written sentences and paragraphs in work related documents.

o   Writing - Communicates effectively in writing as appropriate for the needs of the audience.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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