Marriott Careers

Senior QA Analyst - IT Data & Personalization

Bethesda, Maryland
Information Technology


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Posting Date Jan 02, 2020
Job Number 19163085
Job Category Information Technology
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?


Are you a self-starter with a passion for cutting edge technology platforms and quality assurance?  Do you seek out leadership roles and thrive in a fast-paced project delivery environment?  Are you at your best when leading QA roles across multiple high profile projects? 


This position leads the QA function for the Marriott’s data and personalization platforms. The role is responsible for the quality of all existing and new technology capabilities developed within the data and personalization platforms with a combined $15M+ annual project portfolio. 


You will define application & data quality standards, build test automation suite and ensure that all project deployments meet quality expectations.  You will mentor QA Analysts while overseeing all QA deliverables of internal and external project teams developing on the Marriott data and personalization platforms. 



Education and Experience
  • 7+ years’ experience in information technology, developing test scripts and utilizing test tools in the web services, data warehouse and marketing technology space
  • 4+ years’ experience in preparing test strategies, test cases and test data in web services and data space
  • 2+ years’ leading other internal/external test analyst resources
  • Undergraduate degree or equivalent work experience/certification
Preferred Qualifications:
  • Graduate degree.
  • Experience with test automation tools and processes
  • Experience working with offshore project teams and testing organizations.
  • Experience with DevOps tools and processes
  • Experience with AWS environments
  • Experience working in scaled agile teams (SCRUM)
  • Familiarity with Adobe or Salesforce Marketing Cloud, Informatica, Snowflake, Tableau
  • Demonstrated leadership ability across matrixed teams



Quality Assurance Leadership

  • Mentors and coaches program team members on Quality Assurance tasks and procedures.
  • Assists in setting best practice quality assurance procedures.
  • Reviews and edits product documentation including test strategy, test approach, test cases, test case results.
  • Establishes the flow of work within the Quality Assurance area.
  • Provides leadership and support to Quality Assurance inspections.
  • Functions as escalation for Quality Assurance analysts.

Managing Projects and Policies

  • Tests a variety of programs and systems for errors.
  • Specifies overall approach to creating test data and conditions for test scenarios.
  • Prepares testing schedules and documents expected results.
  • Reviews functional/technical specifications and requirements documents.
  • Leads the effort in preparing test plans/cases/scripts for software corrections and enhancements.
  • Facilitates the scheduling and performing testing, submitting errors/issues for correction.
  • Maintains awareness of new Quality Assurance methods.
  • Participates in the identification and monitoring of risks and issues.
  • Facilitates risk management practices.


  • Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
  • Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
    • Business Process and Analysis – Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information systems needs. Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies. 
    • Development – Knowledge of development methodologies and the pros and cons of each. This includes knowledge of application tiers within the development space, the relationships among the tiers and how they interconnect. Knowledge of potential security issues relevant within the development space and when to escalate. 
    • Infrastructure – Knowledge of current ITSM frameworks required to deliver an IT system or software application, including the functionality, common issues, interdependence among and the pros and cons of infrastructure components. This includes knowledge of protocols and how to best apply them in an individual user case. Able to identify root cause of infrastructure events and effectively resolve incidents.
    • Technical Specialization — Technical knowledge in area that meets requirements of the position; ability to articulate the strengths and weaknesses associated with a given technology solution within area of specialization; ability to design and participate in the modification of specific solutions, including implementing specific technology components
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning  - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
    • Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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