Marriott Careers

Group Account Manager

London, United Kingdom
Sales and Marketing


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Posting Date Oct 28, 2019
Job Number 19151792
Job Category Sales and Marketing
Location London GSO, 86 Fetter Lane, London, Greater London, United Kingdom VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

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This primary function of the Group Account Manager [GAM] is to provide dedicated account management support in the group segment. The position will support the Account Director (AD) and/or Account Managers (AM) that serve either as the global leaders or continent leaders on regional accounts. More specifically, these positions will:) support the creation and execution of the group account strategy; maintain relationships with all of the accounts’ central group buyers and interact with Marriott's Field sales and Revenue Management teams in executing group leads.  Additional responsibilities to include: (1) management of the designed accounts lead process, (2) implementation of account group initiatives, (3) intermediary management as appropriate, (4) on-going account servicing in the group segment, and (5) management of field account team on activities relating to the group segment. 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?


Managing Work, Projects, and Policies 

Provide proactive account management with primary focus on the group segment.  Maintain mostly telephonic relationship with each accounts’ key group buyers, intermediaries, and other buyers globally who impact the accounts’ group buying process – either directly or through development of global account team members. 

Assist AD/AM with the development and implementation of sales strategies in the group segment, including: 
Analyze account information for the purpose of proactively soliciting group business
“Map” accounts to ensure effective deployment of global account team against all buyers
Maintain High Impact Meeting Maps for each account (along with AD/AM)
Create and deliver customized solutions to create and sustain competitive advantage

·         Handle all aspects of the group lead management process including: 

o Direct Sales Coordinator(s) in the quality control process of lead management prior to customer presentation

o Ensure timely and thorough correspondence with all hotels regarding lead status

o Proactively close the business

Provide ongoing quality control of account data and management reporting.

Provide tactical support to all account team members on the group segment

Research and analyze account information and relevant data to identify new business opportunities in the group segment and partner with the AD/AM to create innovative solutions for the customer.

Provide project management oversight on the implementation of account-related initiatives in the group segment.

Maintain accurate and up-to-date account information in SFAWeb|CI/TY

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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